Introhive

• Analyze user behaviour and outcomes to drive decisions • Run funnel, cohort, retention, time-to-value, and feature adoption analyses; pinpoint drop-offs and root causes. • Segment analytics by persona, account tier, industry, and/or region to illuminate who succeeds (or struggles) and why. • Combine quantitative signals with VoC (Voice of the Customer) data to produce decision-ready recommendations with expected impact. • Own product analytics platform & metrics framework • Administer and evolve Pendo: event taxonomy, instrumentation to close gaps, governance, and data quality. • Define standards for key product metrics at the product/feature level. • Build and maintain dashboards for product health and usage, ensuring quality and self-serve capabilities. • Drive VoC & GTM feedback loop data strategy • Automate ingestion of product insights, unifying inputs from GTM, support, surveys, and call transcripts. • Implement simple data pipelines to manage data in a robust, repeatable way, ensuring clear lineage and high data quality. • Implement taxonomy and process for feedback to be efficiently categorized, summarized, and prioritized in a data-driven manner. • Implement AI workflows (e.g., topic/intent extraction, clustering, summarization, anomaly detection) where feasible, with human-in-the-loop review and appropriate compliance guardrails. • Contribute to the product commercialization process by helping to define and measure product outcome metrics for product investments to test hypotheses early-on, then to assess ROI on Beta/GA launches. • Provide portfolio-level recommendations—what to scale, fix, or stop—based on impact and confidence. • Conduct analysis to identify opportunities and validate direction for both near-term product improvements and larger strategic bets. • Deliver self-serve dashboards, and/or training to raise analytics fluency; and help GTM team members use analytics as part of renewal and expansion motions. • Collaborate with product managers to design hypothesis-driven experiments to increase activation, stickiness, and expansion; define success and guardrail metrics, do analysis, and make recommendations. • Collaborate with product managers to identify and test growth levers with measurable outcomes.

• Partner with leaders to design and execute people strategies that enable business growth and team success • Coach and inspire managers to enhance performance, engagement, and leadership capability • Lead performance and talent management processes, ensuring development, succession, and recognition are part of our everyday rhythm • Provide expert guidance on employee relations, organizational design, and workforce planning • Drive the learning and development strategy, creating and delivering impactful programs that strengthen skills, leadership, and connection across the organization • Collaborate with leaders to identify critical skills gaps and embed a culture of continuous learning • Lead full-cycle recruitment, ensuring every candidate experience reflects our values and commitment to excellence • Champion culture, engagement, and belonging through programs that celebrate our people and connect our teams • Leverage data and insights to measure program effectiveness and continuously improve how we support and grow our people, and increase their impact

• You’re responsible for the entire product lifecycle from ideation to sunset for key persona-based workflows. • Problem identification - working directly with our customers and GTM teams, you’ll identify key areas of investment, building the business cases and roadmaps that deliver real value and outcomes. • Vision and Roadmapping - build long-term directions for those investments, based on hypotheses, data, and market insights. • Prioritization and execution - balancing competing initiatives based on use needs and business outcomes, defining the work plans that optimize outcomes and working directly with the development team to deliver. • Delivery - work across the sales, support, and marketing teams to ensure outcomes are realized through communication, education, release management, and post-release monitoring. • Life-Cycle Management - after release, you’ll remain responsible for the overall investment and roadmap, focusing on adoption, maintenance, additional functionality requirements, and sunsetting if required.

About Introhive Introhive is an AI-powered Relationship Intelligence platform that helps firms overcome data silos and unlock actionable relationship insights that drive collaboration and growth.  We’ve grown a lot since we began our journey in 2012, but our core mission remains the same – To revolutionize the way companies manage, nurture, and leverage their relationships to unlock value, drive growth, and delight customers. Introhive is the fastest growing B2B relationship intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte’s Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation. Trusted by industry-leading brands such as KPMG, Freshfields, CBRE, and Deloitte, Introhive supports over 250,000 users in 90+ countries. What You’ll Do At Introhive, we believe relationships are the most powerful growth engine in business, and we have built the platform to prove it. As a Strategic Account Executive, you will do more than sell software; you will help customers realize the measurable impact of relationship intelligence by unlocking revenue growth, improving retention, and expanding influence through meaningful human connection. In this role, you will drive Introhive’s growth across North America by developing and expanding strategic enterprise partnerships. You will execute a focused territory plan to generate net new business while deepening relationships within existing accounts. Reporting to the Vice President of North American Sales, you will engage senior decision makers, lead complex sales cycles, and serve as a trusted advisor throughout a consultative, value driven buying journey. Key Responsibilities - Help acquire new business and incremental revenue via clients - Meet and exceed monthly, quarterly, and annual revenue targets - Build, plan, and execute a regional/territory or industry vertical business plan  - Present, pitch, and run product demonstrations as required - Self-generate client and partner opportunities - Work closely with pre-sales, lead generation, inside sales, and commercial sales teams within North America - Work closely with marketing to enable digital, account-based marketing (ABM) and cold sales leads (SQL's) for the region - Research customers and uncover potential new business and opportunities - Utilize CRM (Salesforce) to track and manage all pertinent information related to leads and opportunities. - Stay up-to-date on industry trends and product features - Gain an in-depth knowledge of the Introhive platform - Where needed, host online presentations and product demonstrations - Occasional travel Qualifications and Experience - Drive net new business and expansion revenue across strategic enterprise accounts in North America - Consistently meet and exceed annual revenue targets - Develop, execute, and continuously refine a strategic territory plan - Build and nurture long-term customer relationships to support pipeline growth and retention - Lead consultative, solution-focused discovery conversations aligned to customer strategy - Develop compelling business cases and clearly quantify ROI - Maintain forecast accuracy and disciplined pipeline management in Salesforce - Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success to progress opportunities - Partner with Marketing on digital campaigns and account-based initiatives to generate high-quality pipeline - Represent Introhive through webinars, virtual events, industry presentations, and regional engagements - Travel as needed for in-person meetings and events Key Responsibilities We care about what you know and how you show up—not just where you’ve been. If this sounds like you, let’s talk: - 10+ years of experience in SaaS sales preferred; extensive experience in other complex sales environments will be considered - Proven success in B2B sales, business development, or enterprise relationship management functions - Strong understanding of the enterprise sales process and supporting systems - Experience with CRM platforms, marketing automation tools, and sales enablement technologies - Demonstrated ability to build pipeline through partners, existing relationships, and regional networks - Self-starter with the ability to operate independently while collaborating effectively across teams - Passion for business development, marketing, and relationship building - Positive, results-oriented mindset with a strong drive to deliver outcomes Nice to Have (But Not Required) - Degree or diploma in Business, Communications, Marketing, or related - Experience in vertical-specific selling (e.g., professional services, legal, financial services) Why Introhive? At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back. Location Chicago, Illinois (Remote) Department Sales Employment Type Full-Time Employee Minimum Experience Experienced

• Build and maintain demo assets — Create, configure, and keep current the demo environments and assets for our Solutions Consulting and Sales teams • Support RFP and proposal processes — Assist in sourcing, interpreting, and articulating technical, security, and privacy details in response to prospect and client requests • Manage knowledge bases — Own the organisation and ongoing maintenance of internal knowledge resources, ensuring content is accurate, accessible, and up to date • Become an Introhive platform power user — Develop a thorough understanding of how our product works, how it integrates with other systems, and what problems our customers are trying to solve • Contribute new technology perspectives — Actively bring ideas grounded in AI, automation, emerging tools, and industry trends to identify opportunities for innovation • Collaborate across GTM and Product teams — Partner with Sales, Customer Success, Solutions Consulting and Product teams to support the full customer and prospect lifecycle • Shadow senior Solutions Consultants — Develop technical, business, and customer-facing skills • Travel — Attend company events and visit clients as needed