• Coordinate day-to-day program operations, ensuring tasks, schedules, and deliverables are completed accurately and on time • Maintain program calendars, track project milestones, and prepare routine progress updates and reports • Assist with the management of program projects aimed at improving processes, meeting accreditation requirements, and streamlining operations • Support resource planning and logistics for meetings, events, training sessions, and other program activities • Assist in coordinating cross-functional teams to ensure effective communication and workflow alignment • Track program expenses and reconcile against budgeted amounts • Review invoices from auditors and scheme owners, submit them for approval, monitor invoice status, and identify potential cost savings and operational efficiencies • Support the collection and analysis of data for financial and operational reporting • Assist program management in organizing team meetings, events, and special initiatives • Manage new transaction verification projects as requested by Accreditation Services International (ASI) • Ensure program activities comply with organizational policies, accreditation requirements, and quality standards • Provide exemplary customer service in response to requests and inquiries • Provide information to clients regarding the certification process and relevant program requirements • Manage daily communications with clients, SCS program personnel, contract auditors, accreditation bodies, certification schemes, and other stakeholders • Support the program through effective client relationship management within a collaborative team environment • Manage and coordinate responses to conformance-related inquiries from accreditation bodies, certification schemes, and stakeholders • Draft, review, and distribute program-related communications, updates, and guidance materials • Maintain and organize program documentation, records, databases, and management systems to ensure accuracy, accessibility, and version control • Support internal administrative processes, including document control, contract management, procurement, and tracking activities • Maintain and update Work Instructions, templates, guides, and other operational tools and reference materials • Coordinate meeting logistics, agendas, minutes, and follow-up actions • Draft and distribute program communications, updates, and training materials as needed • Facilitate document translations and support the preparation of presentations, outreach materials, and other program resources • Support managers and team members with training activities and the implementation of program processes and tools • Collaborate with cross-functional teams to ensure consistent execution of program activities and operational goals

• Evaluate fish stock status and fishery performance against the MSC Standard • Draft and review P1 sections across all MSC report types • Serve as the technical lead and final reviewer for P1 report content • Coordinate and participate in harmonization processes with other CABs and assessment teams • Liaise with peer reviewers and provide guidance to auditors • Manage a portfolio of fishery assessments from initiation through completion

• Receive, process, and set up new client requests with efficiency and accuracy • Develop and maintain strong relationships with clients, ensuring their needs are met promptly • Interface with auditors, clients, staff, and the RSPO scheme as needed to facilitate smooth operations • Organize and maintain client files and documentation meticulously • Assist in the preparation of scoping and work orders, ensuring all necessary details are captured • Manage daily email and Microsoft Teams communications with auditors, clients, and internal team members regularly • Conduct technical review of audit reports in accordance with scheme requirements • Apply professional judgement on the quality of audit reports • Manage quality assurance aspects of the RSPO program to uphold high standards • Perform technical duties with the support of the technical team • Ensure consistent flow of audit projects and conduct field observations as needed • Ensure program compliance with SCS quality system • Maintain new, existing, and archived program files in accordance with program requirements • Support the program with client invoicing and manage accounts receivable processes • Ensure timely release of certification packets to clients • Assist in the development and maintenance of program procedures, protocols, and forms • Collaborate with technical staff to ensure timely service delivery and continuous program improvement

• Serve as a subject matter expert on VA databases, information systems, and their interrelationships within the VA informatics environment • Apply project management tools and techniques to plan, monitor, and report on program activities, milestones, risks, and deliverables • Apply change management theory and practice to support the adoption of new systems, processes, and organizational initiatives • Analyze existing and proposed VA informatics systems, identifying gaps, redundancies, and opportunities for enhancement • Develop and maintain technical documentation, program plans, concept of operations (CONOPS), and status reports • Provide authoritative guidance and recommendations to program leadership on health systems strategy, data architecture, and informatics best practices • Coordinate across multidisciplinary teams including clinical staff, IT specialists, program managers, and external stakeholders • Support governance and oversight activities, including participation in working groups, advisory boards, and program reviews • Monitor and evaluate the effectiveness of informatics initiatives and recommend adjustments to achieve program objectives • Mentor junior team members and provide quality review of deliverables produced by less experienced staff