• Serve as a subject matter expert on VA databases, information systems, and their interrelationships within the VA informatics environment • Apply project management tools and techniques to plan, monitor, and report on program activities, milestones, risks, and deliverables • Apply change management theory and practice to support the adoption of new systems, processes, and organizational initiatives • Analyze existing and proposed VA informatics systems, identifying gaps, redundancies, and opportunities for enhancement • Develop and maintain technical documentation, program plans, concept of operations (CONOPS), and status reports • Provide authoritative guidance and recommendations to program leadership on health systems strategy, data architecture, and informatics best practices • Coordinate across multidisciplinary teams including clinical staff, IT specialists, program managers, and external stakeholders • Support governance and oversight activities, including participation in working groups, advisory boards, and program reviews • Monitor and evaluate the effectiveness of informatics initiatives and recommend adjustments to achieve program objectives • Mentor junior team members and provide quality review of deliverables produced by less experienced staff

• Monitor the Prior Authorization queue and manage an organized list of outstanding and in-progress PAs. • Review patient and service data provided by the biller/clinical team for completeness and accuracy. • Submit new prior authorizations to the correct insurance company and plan efficiently via the required method, including insurance portals, fax, or telephone. • Proactively and consistently call insurance companies to check on the status of submitted prior authorizations to prevent processing delays. • Document all communication and status updates clearly and promptly in the patient management system. • Identify, prepare, and submit prior authorization denial appeals in a timely manner, gathering all necessary clinical and administrative documentation. • Track the status of all submitted appeals through resolution. • Monitor the designated fax inbox or electronic queue for prior authorization approvals, denials, and requests for additional information. • Promptly update the patient management system with the final PA status, authorization number, and expiration date upon receipt of approval.

• Perform daily cash application research and support cash inflow management activities. • Conduct research on payment inquiry requests submitted by other departments, reviewing supporting documentation and identifying required next steps. • Investigate aged and complex items on the unapplied cash dashboard, focusing on older payments requiring deeper review and resolution. • Assist with resolving unapplied, misapplied, or unidentified payments using multiple internal systems and tools. • Maintain accurate documentation of findings, updates, and resolution actions related to payment inquiries. • Manage and distribute email communications related to cash application and payment research. • Utilize a cash application dashboard daily to track, prioritize, and resolve open items. • Collaborate closely with the Cash Application team to ensure timely and accurate resolution of inquiries. • Demonstrate strong time management, follow-up, and responsiveness to meet service-level expectations in a fast-paced environment.

• Own and develop BROADPIN's delivery capability in your solution area • Function as regional subject matter expert (SME) and primary escalation point for complex solution-related challenges • Support solution packaging, delivery readiness, and Innovation in collaboration with the COO and sales enablement functions • Provide pre-sales support on strategic opportunities, including proposal development, estimation, and solution design • Track and support revenue contribution of your CoE • Drive delivery quality and customer satisfaction across engagements involving your solution area • Manage and grow the team of consultants, architects, and specialists within your CoE • Align regularly with Global CoE Lead to drive cross-domain integration and knowledge sharing