• Manage the day-to-day operation of a team of Service Engineers, including the on-call rota and timesheet management • Provide supervisor on-call phone response for the regions • Provide leadership, support, coaching, and development to your team, including technical guidance and training • Provide cover in the absence of the Regional Operations Manager – Service • Review operational reports and performance data regularly, using insights to drive improvements in productivity, first-fix rate, quality, stock control, and attendance • Carry out site inspections and surveys as required • Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to • Demonstrate a comprehensive understanding of all core company products, their repair, and functionality • Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs • Provide high quality repair and maintenance service • Support team members with repairs and maintain existing equipment and systems across the full product range • Provide support with the installation of assisted living systems (Telecare/Telehealth) • Provide technical assistance to team members and customers when required • Ensure all required paperwork, reports, and documentation are completed accurately and submitted on time • Deliver weekly activity reports in line with company requirements • Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service • Build strong customer relationships to support contract retention • Participate in client meetings when required to understand needs and strengthen partnerships • Identify issues affecting customer satisfaction and contribute to solutions • Identify and develop revenue growth opportunities and cost-saving initiatives within the customer base

• Coordinating and overseeing transfer activity to DC3 as needed • Monitoring and tracking transfer movements for both LTL and FTL shipments between buildings • Executing wave functions to identify and clear trailers containing unscanned LPNs for both grid and non-grid processes • Assisting with unloading transfer trailers and gridding products as operational needs require • Ensuring transfer accuracy through proper system tracking and communication with operational teams • Supporting overall flow of freight to maintain operational efficiency and service expectations

• Help us use technology to make a big green dent in the universe! • You will be managing the relationship with client counterparts (often product owners and business owners) • You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues • Being the knowledge base of how Kraken works and how we deliver Kraken Platform • Triaging incoming requests and communicating client priorities internally. • Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. • Supporting the engineering team to deliver product features • Challenging the client to think differently about tech development. • This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.

• remote customer care assistant and lifestyle manager with perfect communication skills to take on customer requests and provide services through chat, whatsapp and calls.