Field Service Supervisor
Location
United Kingdom
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Field Service Supervisor
Tunstall Americas
• Manage the day-to-day operation of a team of Service Engineers, including the on-call rota and timesheet management • Provide supervisor on-call phone response for the regions • Provide leadership, support, coaching, and development to your team, including technical guidance and training • Provide cover in the absence of the Regional Operations Manager – Service • Review operational reports and performance data regularly, using insights to drive improvements in productivity, first-fix rate, quality, stock control, and attendance • Carry out site inspections and surveys as required • Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to • Demonstrate a comprehensive understanding of all core company products, their repair, and functionality • Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs • Provide high quality repair and maintenance service • Support team members with repairs and maintain existing equipment and systems across the full product range • Provide support with the installation of assisted living systems (Telecare/Telehealth) • Provide technical assistance to team members and customers when required • Ensure all required paperwork, reports, and documentation are completed accurately and submitted on time • Deliver weekly activity reports in line with company requirements • Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service • Build strong customer relationships to support contract retention • Participate in client meetings when required to understand needs and strengthen partnerships • Identify issues affecting customer satisfaction and contribute to solutions • Identify and develop revenue growth opportunities and cost-saving initiatives within the customer base
Job Requirements
- Comprehensive understanding of electrical and electronic systems and principles
- Proven experience of working with vulnerable people
- Effective communicator with demonstrable experience of delivering an excellent customer experience
- Experience of coaching, mentoring and training others
- A full driving license
Benefits
- Competitive salary
- 25 days holiday + public holidays
- Holiday purchase scheme
- Healthcare cash plan
- Contributory pension
- Paid volunteer day to support a cause you are passionate about
- Company vehicle
- Fuel card
- Overtime opportunities
- Car salary sacrifice scheme via Tusker
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
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