Your role at DynatraceWe are seeking a visionary Senior Director with a strong product mindset to lead Dynatrace’s global Customer Education function. In this strategic leadership role, you will transform how customers learn, adopt, and scale Dynatrace across complex enterprise environments. You will define and execute an AI-driven education and enablement strategy that accelerates customer value, drives platform adoption, and contributes directly to retention and growth. Partnering closely with cross-functional leaders, you will deliver scalable, high-impact learning experiences that enable customers to achieve measurable business outcomes. Key Responsibilities - Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives - Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers - Lead AI-driven learning innovation, delivering personalized, data-informed education experiences at scale - Oversee Dynatrace University, including digital learning, instructor-led training, certifications, and role-based learning journeys - Partner cross-functionally with Customer Success, Product, GTM, and Services to embed enablement across the customer lifecycle - Establish and track KPIs that connect education to adoption, consumption, retention, and expansion - Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation What will help you succeedRequired Experience: - 12+ years of experience in customer education, enablement, or post-sales strategy within enterprise SaaS or technology - 6+ years of experience leading global, cross-functional teams Preferred Experience: - Proven track record of driving enterprise adoption and measurable customer outcomes - Deep experience working with large, complex enterprise customers - Expertise in digital learning, enablement strategy, and customer adoption models - Experience leveraging data, analytics, or AI to improve learning or adoption outcomes - Strong executive presence with the ability to influence senior stakeholders - Experience in observability, cloud platforms, or enterprise software - Experience building certification programs or customer academies - Familiarity with digital adoption platforms and modern learning technologies - Experience integrating product usage data into learning and enablement strategies Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Design and implement the Quality Strategy for Oncology, Virology and Inflammation therapeutic areas across the development lifecycle. • Lead and direct Quality assessments across the early and late phase portfolio, conducting comprehensive evaluations that identify risks, assess overall quality health, and guide prioritization of mitigation and improvement efforts. • Lead the analysis and interpretation of Quality data for the presentation and reporting to functional and executive leadership. • Lead and supervise the management of critical and/or complex quality events as well as the assessment of serious breaches. • Ensure the development of robust, comprehensive action plans that proactively address Quality and compliance risks. • Lead Quality activities to support product submissions and responses to Health Authorities. • Establish strong partnership with key functional leaders, including Clinical Development, Clinical Operations, Regulatory Operations, Safety and Clinical Data Sciences. • Generate clear and actionable insights that strengthen the Audit and Inspection Management programs, ensuing oversight activities are focused where they matter most. • Drive implementation of Quality by Design principles in therapeutic area development programs. • Collaborate with cross function therapeutic area leadership, in particular Regulatory, Safety, Clinical Development and Clinical Operations. • Drive risk-based decision making by delivering clear, insightful rationale that reflect sound judgement and deep Quality expertise. • Participate/provide expertise in in licensing and collaboration activities as applicable. • Support management of internal inspection preparation activities and overall readiness throughout program life cycle for Gilead study teams. • Identify and drive continuous quality process improvements through assessment of audit, inspection and quality event outcomes and identification of trends from internal deviations. • Provide guidance and training on relevant GxP regulations and guidelines to cross-functional business partners. • Serve as an expert and provide guidance on and interpretation of global GCP regulations and Gilead standards for internal stakeholders. • Interface with key external Quality organizations for Gilead development partners and collaborations. • Supports overall R&D Quality goals and objectives including but not limited to resource budget and outputs, and line management oversight of the team. • Supervise, develop, train and manage internal staff. This includes fostering a commitment to quality in individuals and a culture of quality within the organization.

• Increase retention of AIL/NILICO business. • Set up systems for SGA offices that maximize long-term profit. • Increase agencies' conservation of policies. • Track agencies' short-term and long-term retention of business. • Develop quality plans with agencies and track their progress. • Perform other duties as assigned.

• Overseeing all administrative functions, official records, and organizational proceedings. • Directing and controlling all full-time and part-time staff. • Managing hiring and personnel matters. • Ensuring effective coordination with committee leadership to advance the Committee's mission. • Working with banks and lending institutions, ranchers, feedlot owners and operators, etc. • Testifying before the Nebraska Legislature on pending legislation affecting the Nebraska Brand Committee. • Drafting correspondence dealing with agency employees and general public. • Handling problem telephone calls and emails relating to Brand Committee issues.