• Own HighLevel’s growth and success across Australia, serving as the company’s senior leader and representative in the market. • Build and grow HighLevel's agency ecosystem across Australia by developing strategic relationships with agency owners, consultants, educators, influencers, affiliates, and ecosystem partners. • Maintain ownership of the Australian business, including market strategy, revenue growth, investment priorities, and regional P&L performance. • Develop and execute a multi-year vision and market strategy that accelerates customer growth, revenue, partnerships, and brand presence. • Identify and prioritize the highest-leverage opportunities for expansion and investment within the region. • Act as a trusted advisor to executive leadership on regional strategy, market dynamics, and growth opportunities. • Influence company-wide priorities by bringing customer, partner, and market insights back to leadership. • Build the foundation for HighLevel’s long-term presence and expansion throughout Australia and the broader APAC region. • Drive customer acquisition, revenue growth, and market penetration across Australia. • Develop and execute strategies to attract, convert, and activate agency customers throughout Australia, with a focus on increasing agency adoption, platform utilization, and long-term customer value.

• Provide strategic and operational leadership for the Auto Physical Damage line of business across the Claims organization. • Accountable for claim outcomes, technical excellence, customer experience, and financial results related to APD claims. • Drive consistent execution of best practices, ensure regulatory and policy compliance. • Partner with Claims, Underwriting, Finance, Legal, and Analytics to optimize performance. • Set and execute the overall strategy for Auto Physical Damage claims in alignment with enterprise claims and operational goals. • Own APD claim performance, including severity, cycle time, leakage, litigation avoidance, and customer satisfaction metrics. • Lead initiatives to improve operational efficiency, scalability, and consistency across APD claim handling. • Provide strong technical oversight of Auto Physical Damage claim practices, guidelines, and standards. • Ensure consistent, high-quality decision-making across estimating, total loss handling, subrogation, salvage, and vendor management. • Partner with Quality Assurance and Training teams to identify trends and continuously enhance technical capability. • Lead, coach, and develop leaders and teams responsible for APD claims handling. • Use data and analytics to identify trends, risks, and opportunities for improvement. • Hold leaders accountable for performance through scorecards, KPIs, and regular operational reviews. • Drive fact-based decision-making and disciplined execution.

Lead the strategy and operational delivery for ELN platforms, develop a team for platform support, and partner with scientists to ensure compliant and scalable solutions for experiment data capture across laboratory environments.

Title: Director, IT Product Management, ESG for Public Markets and Private Markets Location: USA, Massachusetts, Boston, 197 Clarendon Street Job Description: This is an opportunity to lead delivery for ESG for Public Markets and Private Markets product at a leading asset manager. As Product Delivery Director, you’ll manage a cross-functional team to drive strategic initiatives, platform enhancements, and operational excellence across ESG data sourcing, calculation engine/scoring and reporting. You’ll partner with stakeholders to deliver measurable business outcomes, advance modernization, and champion responsible AI solutions. This role is pivotal in shaping ESG roadmap, client experience and sales effectiveness, contributing directly to our mission of empowering clients and teams. Position Responsibilities: - Own product delivery across ESG applications (ESG data sourcing, calculation engine/scoring and reporting) across Public Markets and Private Markets. - Lead and develop a high-performing team of engineers, analysts, and QA across agile squads; set goals, coach, and drive accountability. - Partner with ESG, Product, Client Service, Operations, and Compliance to shape roadmaps, prioritize backlogs, and translate business needs into actionable epics and user stories. - Deliver strategic initiatives and platform modernization: scalability, performance, security, and data quality improvements. - Oversee KLO, incident management, and SRE practices (SLAs/SLOs, reliability, change management) to ensure production stability. - Establish delivery rigor: OKRs, KPIs, release cadences, dependency management, and cross-team governance. - Drive the book of work for ESG capabilities, data integration, and workflow automation. - Advance AI-enabled solutions (intelligent ESG reporting, insights/recommendations) with responsible AI governance. - Manage vendor/partner relationships and contracts (ESG tools and market data), ensuring value realization and roadmap alignment. - Align data strategy with enterprise architecture: master data, metadata, lineage, and quality controls across ESG data. - Champion security, privacy, and regulatory compliance (data protection, client communications standards) in design and delivery. - Own budgets, forecasts, and resource planning; optimize capacity across strategic work, enhancements, and KLO. - Communicate status and risk transparently to senior leadership; drive mitigation plans and decision escalations. Required Qualifications: - 10+ years in product delivery/program management or technology leadership in financial services; investment management experience strongly preferred. - Proven leadership managing cross-functional engineering/analysis teams delivering complex, data-rich products at scale. - Demonstrated success with agile delivery (Scrum/Kanban), DevOps/SRE practices, and CI/CD. - Experience delivering ESG and Investment Management platforms and solutions. - Strong stakeholder management and executive communication; ability to align priorities and drive outcomes. - Solid understanding of data integration, APIs, and event-driven architectures; familiarity with data governance and controls. - Track record of operational excellence: SLAs, incident/problem management, change/release management. Preferred Qualifications: - Experience with ESG or Investment Management ecosystems. - Knowledge of ESG data platforms. - Background in AI/ML product delivery: NLP for content/search, personalization, predictive analytics. - Familiarity with cloud platforms (AWS/Azure/GCP), containerization, and modern data stacks When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $127,330.00 - $236,470.00 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $127,330.00 USD - $236,470.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)