• Execute targeted strategies to drive opportunities for new business growth in the construction and agriculture industries • Interact with all customers (internal and external) to build positive working relationships • Accurately work within systems, proactively monitor and update customer profiles; promptly enter and verify orders • Own the communication between customers, the sales team and the business units regarding marketplace fulfillment • Collaborate to provide professional written solutions across all sales regions and associated customers • Identify potential problems and take initiative to work within the team to coordinate a solution

• Ensure that each customer contact will be a professional experience to meet the needs of the customer • Provide support on technical questions via phone, video conference or email • Enter & Maintain accurate issue description and detailed updates within our CRM system • Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics • Focus efforts to meet or exceed defined performance criteria

• Accurately enter orders manually into SAP. • Ensures that electronic orders flow into the system as intended. • Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. • Ensure order fulfillment (stock availability, order status, document requests, etc.) • Correct EDI or Electronic order errors to root-cause • Handle specialized customers and tasks with specific instructions and requirements • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return • Handle more complex claims like annual returns and freight claims • Answer inbound calls for routine inquiries • Make outbound calls for routine inquiries, verification, clarification, etc. • Understand and effectively recommend products and solutions to customers. • Offer alternative products or solutions to meet customers’ needs. • Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries • Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer • Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries • Function as universal back-up specifically for specialized accounts/tasks. • Resolve complaints and conflicts as they relate to keeping customers satisfied. • Communicate issues to management and work to resolve/settle disputes within company guidelines/policy. • Seek to understand and identify new ways to offer value added services to customers. • Complement and work in tandem with various ContiTech departments to improve customer experience. • Identify process improvement opportunities and lead projects designed to implement the targeted improvements. • Own and maintain of work instruction documents year to year. • Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

Role Description The Georgia Department of Public Health (DPH) is seeking a highly qualified candidate for the position of Regional Coordinator within the Division of Health Protection, Infectious Disease-HIV Section. The Regional Coordinator provides technical assistance and program monitoring within a health care specialty. Responsibilities include: - Providing program consultation, training, and/or coordination of training needs for regional community-based organizations and health departments to improve capacity for effective HIV/AIDS services. - Identifying gaps in services to provide technical assistance. - Working with health departments and community-based organizations to identify outside partners for prevention interventions, counseling, testing, and community mobilization initiatives. - Collaborating with health departments and community-based organizations to create achievable program goals and objectives. - Conducting site visits and providing feedback and technical assistance to ensure programmatic deliverables are met. - Acting as the liaison between the HIV Prevention Program and community-based organizations and health departments. - Reviewing grantees' monthly summary reports and submitting invoices for payment. Qualifications - High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills, and abilities. - Bachelor's degree in Public Health, Social Work, or related field, with experience in Public Health, Program Coordination, HIV Prevention, and working with priority populations heavily impacted by HIV. - Master’s degree, extensive experience in HIV-focused programs, knowledge of data analysis and grant management. - Experience writing grant proposals. - Experience in developing program budgets and tracking program expenditures. - Considerable knowledge of HIV prevention programs, project monitoring, and program development, implementation, and evaluation. - Experience developing and implementing or managing public health programs. - Experience coordinating health services or public health programs with various agencies and organizations. Requirements - Employment may be subject to pre-employment drug screening and a criminal background check. - Relocation assistance is not provided. - In the event of an identified emergency, you may be required to assist in meeting the emergency responsibilities of the department. Benefits - Flexible schedule. - Training opportunities. - Health insurance. - Employee retirement plan (ERS GSEPS). - Deferred compensation. - 13 paid holidays. - Vacation and sick leave. - Paid parental leave. - Dental, vision, long-term care, and life insurance.