• Accurately enter orders manually into SAP. • Ensures that electronic orders flow into the system as intended. • Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. • Ensure order fulfillment (stock availability, order status, document requests, etc.) • Correct EDI or Electronic order errors to root-cause • Handle specialized customers and tasks with specific instructions and requirements • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return • Handle more complex claims like annual returns and freight claims • Answer inbound calls for routine inquiries • Make outbound calls for routine inquiries, verification, clarification, etc. • Understand and effectively recommend products and solutions to customers. • Offer alternative products or solutions to meet customers’ needs. • Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries • Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer • Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries • Function as universal back-up specifically for specialized accounts/tasks. • Resolve complaints and conflicts as they relate to keeping customers satisfied. • Communicate issues to management and work to resolve/settle disputes within company guidelines/policy. • Seek to understand and identify new ways to offer value added services to customers. • Complement and work in tandem with various ContiTech departments to improve customer experience. • Identify process improvement opportunities and lead projects designed to implement the targeted improvements. • Own and maintain of work instruction documents year to year. • Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

Role Description The Georgia Department of Public Health (DPH) is seeking a highly qualified candidate for the position of Regional Coordinator within the Division of Health Protection, Infectious Disease-HIV Section. The Regional Coordinator provides technical assistance and program monitoring within a health care specialty. Responsibilities include: - Providing program consultation, training, and/or coordination of training needs for regional community-based organizations and health departments to improve capacity for effective HIV/AIDS services. - Identifying gaps in services to provide technical assistance. - Working with health departments and community-based organizations to identify outside partners for prevention interventions, counseling, testing, and community mobilization initiatives. - Collaborating with health departments and community-based organizations to create achievable program goals and objectives. - Conducting site visits and providing feedback and technical assistance to ensure programmatic deliverables are met. - Acting as the liaison between the HIV Prevention Program and community-based organizations and health departments. - Reviewing grantees' monthly summary reports and submitting invoices for payment. Qualifications - High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills, and abilities. - Bachelor's degree in Public Health, Social Work, or related field, with experience in Public Health, Program Coordination, HIV Prevention, and working with priority populations heavily impacted by HIV. - Master’s degree, extensive experience in HIV-focused programs, knowledge of data analysis and grant management. - Experience writing grant proposals. - Experience in developing program budgets and tracking program expenditures. - Considerable knowledge of HIV prevention programs, project monitoring, and program development, implementation, and evaluation. - Experience developing and implementing or managing public health programs. - Experience coordinating health services or public health programs with various agencies and organizations. Requirements - Employment may be subject to pre-employment drug screening and a criminal background check. - Relocation assistance is not provided. - In the event of an identified emergency, you may be required to assist in meeting the emergency responsibilities of the department. Benefits - Flexible schedule. - Training opportunities. - Health insurance. - Employee retirement plan (ERS GSEPS). - Deferred compensation. - 13 paid holidays. - Vacation and sick leave. - Paid parental leave. - Dental, vision, long-term care, and life insurance.

• Collaborate closely with internal stakeholders • Supporting quality improvements within the operational teams • Ensuring compliance with statutory requirements • Implementing improvement plans to enhance service delivery • Providing training and support to branch teams

• Be the dedicated technical contact for assigned enterprise accounts. • Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents. • Continuously monitor system performance and health, providing recommendations to mitigate risks. • Guide customers on platform best practices and new feature enablement. • Participate in QBRs and strategic reviews and influence roadmap decisions through customer insights.