• Utilize appropriate logs and/or tracking software for all document production work • Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle • Perform work in document production, proofreading, intake and workflow coordination functions, as needed • Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction • Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions • Communicate with team members, lead, supervisor or client on job or deadline concerns • Meet contracted deadlines for service delivery to our clients • Troubleshoot basic software or hardware problems • Help to foster a proactive environment of continuous service enhancement and relationship building with the client • Perform quality assurance on work, as requested • Adhere to Williams Lea Tag policies, in addition to client policies • Use equipment and supplies in a cost efficient manner

• Acquisition of clients in the film, TV, radio and advertising sectors • Management of existing clients • Music consultation and creation of playlists • Pricing and negotiation • License processing and reporting of usage to GEMA (German performance rights organization)

• Promote excellent performance by leading the team and supervising the daily operations of the department • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity • Ensure high quality services is offered • Clearly set & communicate targets and use data to monitor & measure the team’s performance • Develop, implement new or improve existing business policies/processes to improve the services offered • Anticipate and manage risk and attend employee issues • Ensure clarity around priorities and goals based on the organization's objectives • Identify, develop and hire new talent • Investigate and handle escalated, complex cases to ensure proper resolution • Communicate with the upper management & deal with difficult stakeholders

• Assist customers with their booking needs • Provide various planning and booking services • Answer customers’ questions and make travel suggestions • Book rooms and tickets