Travel Reservations Supervisor / Ticketing Supervisor

Location

South Africa

Posted

14 hours ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Travel Reservations Supervisor / Ticketing Supervisor

Red Deer

• Promote excellent performance by leading the team and supervising the daily operations of the department • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity • Ensure high quality services is offered • Clearly set & communicate targets and use data to monitor & measure the team’s performance • Develop, implement new or improve existing business policies/processes to improve the services offered • Anticipate and manage risk and attend employee issues • Ensure clarity around priorities and goals based on the organization's objectives • Identify, develop and hire new talent • Investigate and handle escalated, complex cases to ensure proper resolution • Communicate with the upper management & deal with difficult stakeholders

Job Requirements

  • At least 4 years of similar working experience in a fast-paced customer support environment
  • Excellent interpersonal and leadership skills
  • Fluent/Native level in English
  • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
  • Experience working with demanding targets and tight deadlines
  • Results-driven approach to problem-solving
  • Process-oriented analytical thinking with the ability to extract information from data
  • Location in Capetown (South Africa)
  • High level of GDS knowledge (Amedeus mandatory requirement)
  • Self-motivated, tactful, creative and strategic thinker.

Benefits

  • Hybrid employment model
  • Excellent salary
  • Bonus performance scheme

Related Categories

Related Job Pages

More General Jobs

Gridware logo

Senior Field Supervisor

Gridware

Protecting the grid today, preparing the grid for tomorrow

General14 hours ago
Full TimeRemoteTeam 51-200Since 2020H1B Sponsor

• Lead, develop, and manage a team of Field Operations Supervisors anchored to major US regions • Own weekly 1:1s, quarterly performance reviews, growth plans, and career development for each direct report • Manage hourly field technicians schedules and timesheets • Hire new Field Operations Supervisors as the team scales regionally and internationally • Coordinate and run trainings for new cohorts of technicians and refresh training for the existing team • Build the bench — identify high-performing technicians as future supervisor candidates • Own day-to-day performance of the field supervisor team across all active customer deployments • Manage capacity plans for the team to ensure we have appropriate staffing for customer demand • Coordinate cross-region planning for new customer expansions and peak install cycles • Drive consistent supervisor practice across customers and regions, even where customer-specific requirements differ • Visit deployments alongside supervisors during peak windows and during key phases (like week 1 of a big expansion) • Serve as the primary escalation point for the supervisor team — safety, delays, contractor issues, customer-facing field decisions • Own the playbooks, training materials, and standard operating procedures (SOPs) to support the scale of the field operations team • Author and maintain the supervisor onboarding program in partnership with HR/L&D • Convert field learnings and incident findings into updated SOPs and training • Revise contractor training and safety training in partnership with EH&S • Own the team's interface with Gridware contracted line crews • Partner with the Senior Manager on vendor performance management, contract terms, and net-new contractor exploration • Provide structured feedback from the field team into product design, install tooling, and field app development • Partner with Finance & Sr. Manager of Field Operations on unit cost tracking by region, customer, and crew, and on contractor cost levers • Represent Field Operations in customer-facing escalation conversations when appropriate • Own daily execution of the safety program across the supervisor team • Set tailboard and Job Hazard Analysis standards across team and ensure consistent use of safety tooling • Lead safety reviews following any incident and convert findings into updated practice • Enforce safety policies and best practices across the team's deployments

California
$145K - $160K / year
Amity Foundation logo

Contracting and Credentialing Specialist – Contractor

Amity Foundation

Amity, internationally recognized for its success, serves individuals & families affected by homelessness & addiction.

General14 hours ago
ContractRemoteTeam 501-1,000Since 1969H1B No Sponsor

• Manage the contracting and credentialing activities with commercial insurance companies and managed care plans and Medicaid agencies. • Oversee the complete process of provider enrollment, application, credentialing, through contract execution. • Ensure that all applications are submitted accurately and followed through aggressively. • Serve as the point of contact for contract negotiations. • Maintain persistent follow-up to expedite approvals and contract activations. • Work closely with Grants, Contracts, Development team, Chief Operating Officers, Program Manager, and Finance to review current plans. • Make initial contact with provider enrollment for each plan. • Prepare, submit and track all contracting paperwork, credentialing applications and recredentialing files for all providers and facilities. • Monitor credentialing timelines, proactively follow-up through the approval and contracting process. • Maintain an organized tracking system of credentialing statuses, contracting progress, rate agreements, and renewal deadlines. • Attend regular meetings to provide regular reports to leadership regarding credentialing/enrollment completions, contracting process and outstanding issues. • Develop effective working relationships with credentialing and contracting representatives. • Work with the Amity services faculty in Pima County to gather and verify specific information needed for applications in Arizona. • Work with the Amity Enhanced Care Management and Community Supports faculty to gather and verify specific information needed for applications in California. • Ensure that all draft contracts are sent to and reviewed by relevant Amity services, finance, legal, people operations, data and executive teams. • Ensure that all fully executed contracts are uploaded to the Amity contracts repository and are also sent to all relevant teams. • Stay up to date on Medicaid guidelines, commercial insurer requirements and industry best practices related to credentialing and contracting.

Arizona + 1 moreAll locations: Arizona | California
$35 / hour
PharmaCann Inc logo

Processing Technician

PharmaCann Inc

Improving people's lives through cannabis.

General14 hours ago
Full TimeRemoteTeam 51-200Since 2014H1B No Sponsor

• Perform cannabis harvesting, drying, trimming, and packaging operations. • Responsible for safely and effectively harvesting, drying, and trimming. • In-process and post-process quality assurance testing and conducting visual inspections. • Clean production areas to ensure no cross contamination occurs. • Follow SOP’s for daily work documentation. • Carry out all operations efficiently while complying with all GMP’s, OSHA regulations, PharmaCann SOP’s and required procedures.

Massachusetts
Part TimeRemoteTeam 201-500H1B No Sponsor

• Conducting archaeological pedestrian surveys • Archaeological data collection (GPS, photographs, site forms, site sketch, artifact sketch) • Subsurface testing or artifact identification • Measuring and fully recording artifacts • Preparing high-quality field notes • Working as a team member, or independently, as the job may require • Other duties as requested

New Mexico
$20 - $25 / hour