• Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed. • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents. • Coordinate and manages daily workflow requirements and facilitates communications between Funding and Underwriting departments. • Review file to ensure completeness of application and all required supporting documentation. • Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc. • Check ratios and program applicability. • Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages. • Ensure Processors achieve productivity objectives and customer service levels. • Conduct new and ongoing training for Processors and communicate industry and company changes. • Follow all applicable compliance regulations. • Escalate issues as needed and follows up to ensure timely resolution. • Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions. • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. • Stay current with federal, state regulations, policies and industry trends. • Verify accuracy of system input. • Process overflow loans. • Perform other duties as assigned.

• Conduct comprehensive assessments of students' speech, language, and communication abilities. • Develop individualized therapy plans and goals based on assessment results and students' needs. • Provide direct therapy services to students, targeting areas such as articulation, phonology, language comprehension, fluency, and pragmatic skills. • Collaborate with teachers, parents, and other members of the educational team to support students' communication goals in the classroom and other educational settings. • Incorporate evidence-based techniques and therapeutic activities into therapy sessions to promote speech and language development. • Monitor students' progress and adjust therapy plans as needed to facilitate optimal outcomes. • Document therapy sessions, progress reports, and other relevant information accurately and in a timely manner. • Participate in IEP (Individualized Education Program) meetings and provide input regarding students' speech and language needs.

• Review, price, and manage renewal business (multi line with an emphasis on general liability and property) in accordance with company guidelines • Select, price, quote, and decline new business in accordance with company underwriting guidelines and experienced, underwriting judgment • Manage assigned territory that supports the growth and profitability objectives established by the business unit. • Create strategic agency management plans that encompasses production and loss ratio as well as travel and marketing plans • Respond to endorsement requests from existing accounts • Provide 24-hour response time on new business submissions and same day turn-around on phone calls and emails, • Work collaboratively with other Underwriters in the Unit to maintain 24-hour response time on new submissions. • 10-25% travel to assigned agents • Develop and maintain collaborative business relationships with appointed agents to foster the generation of profitable business • Accountability for the production and loss ratio performance of assigned agents • Educate agents on Penn-America Group products and underwriting systems

• Perform hands-on technical work of instrumenting Gateway facility infrastructure for monitoring • Configure equipment for monitoring at the device and protocol level • Implement and maintain coverage in the monitoring platforms (Virtana and Grafana) • Build and maintain device monitoring in Virtana and Zenoss • Develop and maintain Grafana dashboards across the monitoring hierarchy • Translate commissioning and client datapoint/alarm requirements into implemented monitoring coverage • Validate polled values against equipment displays and commissioning records, and document the resulting point and register mappings • Maintain monitoring documentation per site • Support commissioning and site-readiness validation by configuring and verifying monitoring for new and upgraded equipment • Triage and resolve monitoring gaps, false or nuisance alarms, and stale or missing points