In neighborhoods and communities everywhere, we deliver the promise of home.
Loan Processing Supervisor
Location
California
Posted
3 days ago
Salary
$67.1K - $100.7K / year
Seniority
Senior
Job Description
Loan Processing Supervisor
Guild Mortgage
• Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed. • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents. • Coordinate and manages daily workflow requirements and facilitates communications between Funding and Underwriting departments. • Review file to ensure completeness of application and all required supporting documentation. • Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc. • Check ratios and program applicability. • Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages. • Ensure Processors achieve productivity objectives and customer service levels. • Conduct new and ongoing training for Processors and communicate industry and company changes. • Follow all applicable compliance regulations. • Escalate issues as needed and follows up to ensure timely resolution. • Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions. • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. • Stay current with federal, state regulations, policies and industry trends. • Verify accuracy of system input. • Process overflow loans. • Perform other duties as assigned.
Job Requirements
- High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred.
- Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
- Two or more years of prior supervisory experience.
- Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
- Excellent customer service, interpersonal, verbal and written communication skills.
- Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
- Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
- Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
- Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.
- Ability to be patient and train less experienced team members, respond to questions, build capability.
- Intermediate math skills.
- Strong detail orientation and highly organized.
- Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- LTD
- 401(k) with employer match
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