• Review, price, and manage renewal business (multi line with an emphasis on general liability and property) in accordance with company guidelines • Select, price, quote, and decline new business in accordance with company underwriting guidelines and experienced, underwriting judgment • Manage assigned territory that supports the growth and profitability objectives established by the business unit. • Create strategic agency management plans that encompasses production and loss ratio as well as travel and marketing plans • Respond to endorsement requests from existing accounts • Provide 24-hour response time on new business submissions and same day turn-around on phone calls and emails, • Work collaboratively with other Underwriters in the Unit to maintain 24-hour response time on new submissions. • 10-25% travel to assigned agents • Develop and maintain collaborative business relationships with appointed agents to foster the generation of profitable business • Accountability for the production and loss ratio performance of assigned agents • Educate agents on Penn-America Group products and underwriting systems

• Perform hands-on technical work of instrumenting Gateway facility infrastructure for monitoring • Configure equipment for monitoring at the device and protocol level • Implement and maintain coverage in the monitoring platforms (Virtana and Grafana) • Build and maintain device monitoring in Virtana and Zenoss • Develop and maintain Grafana dashboards across the monitoring hierarchy • Translate commissioning and client datapoint/alarm requirements into implemented monitoring coverage • Validate polled values against equipment displays and commissioning records, and document the resulting point and register mappings • Maintain monitoring documentation per site • Support commissioning and site-readiness validation by configuring and verifying monitoring for new and upgraded equipment • Triage and resolve monitoring gaps, false or nuisance alarms, and stale or missing points

• Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service • Manages personal pipeline production and achieves production goals • Resolves problems relating to the closing and funding of loans • Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction • Exhibits observable sense of urgency in the execution of all job functions and duties • Meets or exceeds levels of Customer Service delivery established by the Company • Performs other duties as assigned

• mortgage development initiatives will include targeting referrals from realtors, builders, financial planners, and other centers of influence • targeted sales training is provided where you will build your sales skills and credit knowledge • comprehensive training will ensure you smoothly integrate within TD's employee focused corporate culture and your new team • work from a sales management system designed specifically for our sales channel to enable your success