Finance of America

• Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. • Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. • Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. • Leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality. • Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times. • Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support. • Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput. • Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations. • Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows. • Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing. • Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality. • Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience. • Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities. • Leads change management initiatives that support adoption of redesigned workflows and new technologies. • Performs other duties as assigned.

• Responsible for designing, developing, implementing, and supporting scalable cloud-based data platforms, pipelines, integrations, and lakehouse solutions that enable enterprise reporting, analytics, operational insights, and AI-driven initiatives. • Extracts, transforms, and optimizes data from complex and diverse data sources while ensuring reliability, performance, governance, and operational efficiency across the enterprise data ecosystem. • Designs and develops data pipelines to ingest, transform, and load data from various sources into the data ecosystem. • Designs, develops, and maintains scalable, secure, and reliable enterprise data platforms, pipelines, integrations, and cloud-native data solutions. • Implements and supports modern data platform architectures including medallion, lakehouse, dimensional, and semantic modeling patterns. • Develops and maintains notebooks, data engineering frameworks, orchestration solutions, and reusable components using SQL, Python, PySpark, and cloud-native technologies. • Supports Microsoft Fabric environments including Lakehouse, Warehouse, Data Pipelines, Notebooks, OneLake, semantic models, and Power BI integration. • Supports enterprise Power BI solutions including gateways, refresh optimization, data connectivity, semantic models, and performance tuning. • Designs and implements integration patterns including APIs, event-driven integrations, cloud-native integrations, and file-based data movement processes. • Creates and maintains monitoring, logging, alerting, observability, and operational reporting frameworks to ensure platform reliability and SLA adherence. • Supports cloud infrastructure and modernization initiatives across Azure, AWS, Microsoft Fabric, and related cloud services. • Monitors platform health, compute utilization, refresh performance, storage efficiency, reliability, and operational metrics across data environments. • Collaborates with Analytics Engineers, Data Owners, Infrastructure teams, Security teams, and business stakeholders to understand requirements and improve platform efficiencies through automation and optimization. • Troubleshoots and resolves pipeline, infrastructure, integration, data quality, and performance issues across enterprise data platforms. • Contributes to platform standards, governance practices, documentation, and operational procedures. • Researches emerging technologies, tools, and industry trends to recommend improvements to the enterprise data platform ecosystem. • Provides mentorship and technical guidance to junior engineers and team members. • Maintains a customer-first mentality while collaborating with stakeholders, leadership, and engineering teams.

• Responsible for leading the underwriting organization with a primary focus on team leadership, pipeline management, and workflow optimization • Ensures underwriting operations are efficient, scalable, and aligned with business objectives • Drives the adoption of technology, automation, and AI-enabled tools to enhance underwriting productivity, consistency, and quality across HECM and proprietary reverse mortgage products • Leads and manages the reverse mortgage underwriting team, including managers, team leads, and underwriters • Oversees underwriting pipeline management to ensure appropriate prioritization, workload balance, and adherence to service level agreements (SLAs) • Evaluates and continuously improves underwriting workflows to drive efficiency, consistency, and scalability • Partners with Processing, Closing, Sales, QC, and other departments to ensure seamless workflow integration and reduce bottlenecks • Champions the use of technology, automation, and AI tools to streamline underwriting processes and reduce manual effort • Identifies opportunities to enhance workflow through system improvements, LOS optimization, and automation of repetitive tasks • Ensures underwriting decisions are accurate, compliant, and aligned with FHA/HUD, HECM, and proprietary product guidelines • Establishes and monitors key performance indicators (KPIs) related to turn times, quality, productivity, and pipeline health • Uses reporting and data analysis to identify trends, inefficiencies, and areas for improvement • Manages complex underwriting escalations, exception requests, and guideline interpretations • Collaborates with Risk, Compliance, and Credit Policy teams to ensure adherence to regulatory and investor requirements • Drives continuous improvement initiatives that enhance borrower experience and internal efficiency • Supports capacity planning, staffing models, and resource allocation to meet business demands • Leads change management efforts related to process improvements, system enhancements, and new technology adoption • Promotes and implements AI and automation solutions to improve underwriting workflow efficiency

• Responsible for designing, building, and maintaining custom software solutions. • Works closely with both the product owner and development team to deliver high quality software to meet stakeholder requirements. • Makes the team better by helping others when needed, providing ideas during the planning/refinement process, and encouraging discussion and collaboration with other developers. • Follows all company standards and processes without supervision. • Aligns with the business to architect and implement enterprise-level software that puts the customer first. • Collaborates with teammates to produce sophisticated designs and quality products. • Participates in Scrum teams to build and maintain efficient, reusable, and reliable code using a cloud-first approach. • Participates in Agile Scrum ceremonies (e.g. sprint plans, backlog grooming, and retrospective two-week sprints).

• Responsible for playing a key role in designing, building, and maintaining custom software solutions • Works closely with both the product owner and development team to deliver high quality software to meet stakeholder requirements • Makes the team better by helping others when needed, providing ideas during the planning/refinement process, and encouraging discussion and collaboration with other developers • Helps to ensure that standards are being upheld, and processes are being followed • Aligns with the business to architect and implement enterprise-level software that puts the customer first • Collaborates with teammates to produce sophisticated designs and quality products to take our deliverables to the next level • Participates in Scrum teams to build and maintain efficient, reusable, and reliable code using a cloud-first approach, when possible • Participates in Agile Scrum ceremonies (e.g. sprint plans, backlog grooming, and retrospective two-week sprints) • Coaches and mentors more junior developers in internal policies, procedures, and best practices • Performs other duties as assigned

• Responsible for overseeing and supporting the Company’s state and federal regulatory reporting obligations. • Ensures the accurate, timely, and compliant preparation and submission of required reports, including but not limited to HMDA and NMLS Mortgage Call Reports. • Supports regulatory examinations, data governance, reporting controls, and ongoing monitoring of reporting requirements across jurisdictions. • Coordinates preparation, validation, and submission of state and federal regulatory reports, including HMDA Loan Application Register and annual submission, NMLS Mortgage Call Reports, and State-specific periodic reports. • Maintains reporting calendars and ensure timely submissions across jurisdictions. • Monitors regulatory changes impacting reporting requirements and implement updates as needed. • Oversees HMDA data integrity, validation, and reconciliation processes. • Coordinates cross-functional data collection with Operations, Servicing, Secondary, and IT. • Reviews edit checks and resolve data discrepancies prior to submission. • Supports annual HMDA submission and respond to CFPB or state regulator inquiries. • Maintains documentation evidencing HMDA data governance controls and methodologies. • Coordinates completion and submission of quarterly and annual MCR filings through NMLS. • Reconciles financial and loan activity data in partnership with Finance and Accounting. • Ensures narrative responses and required attestations are completed appropriately. • Maintains documentation supporting MCR data inputs and assumptions. • Develops and maintains reporting procedures, data dictionaries, and methodology documentation. • Establishes and monitors reporting controls to ensure accuracy and completeness. • Conducts periodic internal reviews of reporting data. • Identifies and escalates reporting risks, trends, or inconsistencies. • Supports state and federal examinations related to regulatory reporting. • Provides requested documentation and explanations regarding HMDA, MCR, and other filings. • Drafts written responses to regulator inquiries. • Maintains centralized documentation within governance systems.

• Owns and evolves the Loan Origination System (LOS), driving continuous improvement and day-to-day enhancements. • Partners with engineering and business stakeholders to define, prioritize, and deliver impactful features. • Ensures system reliability, scalability, and performance meet evolving business needs. • Leads strategic initiatives that enhance LOS capabilities and align with company goals. • Translates business objectives into clear product strategies, roadmaps, and execution plans. • Operates as a technical product partner, engaging on architecture, integrations, and system constraints. • Drives clarity and direction for the team by defining work, refining requirements, and supporting complex decisions. • Navigates ambiguity by creating structure, making informed decisions, and driving momentum. • Influences by aligning stakeholders, challenging assumptions, and building strong cross-functional relationships.

• Responsible for reviewing, analyzing and evaluating business systems and user needs. • Utilizes analytical skills and design techniques to address problem statements that ensure delivery of solutions which meet business expectations. • Liaises between business users and software developers to convey demands of the business. • Evaluates application suitability against business needs to determine feasibility and ensure desired outcomes can be achieved. • Identifies problem statements and assesses application impacts by analyzing current-state business processes and system functionality. • Analyzes system capabilities relative to business requirements and recommends solutions that enhance productivity and operational efficiency. • Develops and documents technical and functional requirements, including infrastructure, security, and network considerations, to support business initiatives and system improvements. • Troubleshoots application and user issues, performs root cause analysis, and recommends enhancements to improve system performance and user productivity. • Creates workflow diagrams and documentation to illustrate current and future states, supporting solution design and disaster recovery planning. • Develops and maintains data mapping and integration documentation, ensuring alignment with system requirements and accuracy of third-party service configurations. • Collaborates with internal teams and external vendors to implement system upgrades and integrations, ensuring compliance with business, regulatory, and industry standards, including MISMO. • Designs and implements system enhancements, including configuration changes such as business rules, roles, fields, and system settings that do not require development resources. • Participates in deployment activities and performs production validation to ensure accuracy of changes and minimal operational impact. • Conducts ad hoc technical analysis and supports production issue resolution, leveraging SQL and system knowledge to troubleshoot outages and data-related issues. • Provides mortgage product and pricing expertise to support data mapping and integration analysis using loan data and payload structures such as JSON and XML. • Develops and executes test plans based on requirements, including positive and negative scenarios, ensuring traceability and coverage of functional changes. • Performs functional and regression testing, documents and tracks defects, and communicates severity, priority, and business impact to stakeholders. • Adheres to change management, work management, and SOX/audit compliance processes while maintaining accurate updates in tracking tools. • Communicates status, risks, and progress regularly to stakeholders to ensure transparency and alignment. • Builds cross-functional relationships to gather requirements, resolve issues, and support delivery objectives. • Develops working knowledge of business domains, applications, and technologies to identify dependencies, risks, and blockers. • Collaborates with project and scrum teams to estimate work, define scope, and support delivery timelines. • Escalates risks and obstacles appropriately to minimize impact to delivery and operational performance. • Contributes to team deliverables, participates in agile ceremonies, and completes assigned work within established timelines. • Pursues continuous professional development through training, collaboration forums, and independent learning to enhance individual and team capabilities. • Performs other duties as assigned.

• Conduct deep investigations into security events • Correlate data across multiple platforms • Lead incident response activities for moderate-complexity threats • Refine detection logic and improve SOC workflows • Provide guidance to Level I analysts • Utilize Crowdstrike, Azure/M365, Elastic/Kibana for event correlation • Lead investigations for escalated alerts • Perform containment actions following established procedures • Review and tune detections and alerts • Participate in threat hunting missions • Document incident timelines and root causes • Maintain awareness of current threats and security policies

• Responsible for defining and executing the organization’s digital strategy to drive customer acquisition, engagement, and conversion across all digital touchpoints. • Serves as the business owner for the company’s digital platforms and is accountable for performance, customer experience, and economic outcomes. • Partners cross-functionally with Marketing, Product, Engineering, and Sales to deliver a seamless, data-driven customer journey from initial education through application and funding. • Defines and owns the end-to-end digital customer journey across awareness, education, consideration, conversion, funding, and retention. • Owns digital platform performance with accountability for key metrics across engagement, application initiation, conversion, and overall funnel optimization. • Leads cross-functional alignment with Marketing, Product, Engineering, Sales, and Operations to ensure digital strategies effectively balance business priorities and deliver measurable results. • Leverages customer insights, behavioral data, and market research to identify opportunities, inform strategy, and prioritize enhancements. • Establishes and scales a comprehensive experimentation and optimization framework, including A/B testing, user experience improvements, and content optimization. • Develops and maintains performance dashboards and reporting to monitor results, inform decisions, and drive ongoing iteration based on data and user feedback. • Leads the strategy and execution of digital experience transformation initiatives, including full website redesigns. • Defines customer-centric site architecture, user flows, and content strategies that support discovery, education, and conversion across key audience segments. • Partners with Product and Engineering to design and implement scalable digital, marketing technology, and data infrastructure that supports long-term growth and innovation. • Establishes a foundation for personalization and advanced customer engagement strategies, including segmentation, lifecycle marketing, and AI-driven capabilities. • Enhances lead nurturing and lifecycle strategies across digital and assisted channels. • Oversees site merchandising strategy and execution, including ownership of the digital merchandising calendar. • Builds and fosters a high-performing team, setting clear goals and driving accountability.