• Schedule, coordinate, and confirm patient appointments. • Send appointment reminders and follow up with patients as needed. • Assist in managing provider schedules to ensure efficient patient flow. • Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems. • Ensure all patient information is documented appropriately and in compliance with privacy regulations. • Review and update patient demographics, insurance information, and medical records. • Respond professionally to patient inquiries via phone, email, and other communication channels. • Provide timely assistance regarding appointments, medication requests, and general healthcare-related questions. • Deliver compassionate and patient-centered support while maintaining confidentiality. • Serve as a liaison between patients, healthcare providers, pharmacies, and other medical professionals. • Coordinate referrals, follow-ups, and patient care activities as directed. • Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms. • Communicate with insurance companies, pharmacies, and providers to obtain authorization approvals.

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

Serve as the primary contact for clients, manage appointment scheduling, respond to inquiries with professionalism, and ensure timely follow-up to support a smooth intake process for mental health services.

• Lead the development and execution of global customer service strategy aligned with DePuy Synthes business objectives and customer experience goals. • Define and standardize global customer service processes, operating models, and performance metrics across regions. • Partner with regional and functional leaders to drive adoption of strategic initiatives and ensure consistent execution worldwide. • Analyze customer service performance data, customer feedback, and operational insights to identify opportunities for improvement and innovation. • Lead cross ‑ functional initiatives that improve service efficiency, responsiveness, and end ‑ to ‑ end customer experience. • Support digital enablement and transformation initiatives impacting customer service capabilities, tools, and analytics. • Develop business cases, roadmaps, and governance mechanisms to prioritize and track global service initiatives. • Mentor and influence stakeholders to foster a customer ‑ centric mindset across the organization.