• Maintains full project ownership in delivering market research projects from commissioning to invoice • Manages stakeholder expectations and delivers the highest level of service • Builds effective client relationships, providing guidance related to Dynata’s products and services • Ensures project task activities are completed through personal production and teams • Proactively anticipates, troubleshoots, and escalates project challenges • Collaborate and support Sales in driving revenue growth • Communicate project updates and status throughout project field • Share knowledge across internal functional teams • Ensures survey quality using current market research methodologies • Tracks and manages complex project budgets and timelines • Mentors junior staff and assists in their growth

Role Description Corpay is currently looking to hire a Salesforce Project Manager. This position falls under our payables line of business. In this role, the Salesforce Project Manager is responsible for leading and executing projects related to the company’s CRM ecosystem, which plays a critical role in managing the full customer lifecycle. Corpay’s CRM is built on Salesforce.com, and this role will support multiple lines of business in delivering CRM enhancements and solutions. This role blends traditional project management responsibilities with light business analysis duties, including requirements gathering and translation for technical teams. The CRM Project Manager will serve as a key liaison between business stakeholders, internal technical teams, and third-party partners. Role Responsibilities - Leading end-to-end CRM project execution, including kickoffs, project planning, scheduling, resource coordination, and delivery - Managing workstream leads and cross-functional stakeholders to ensure projects meet scope, time, and quality expectations - Owning stakeholder engagement, executive updates, and status reporting - Facilitating post-project evaluations and lessons learned - Collaborating with stakeholders to capture business requirements and translate them into detailed technical specifications - Leading requirement workshops and documentation efforts - Assisting in generating test cases and coordinating user acceptance testing (UAT) - Providing subject matter expertise in Salesforce functionality, capabilities, and limitations - Participating in enhancements related to CTI, Salesforce modules, and Force.com applications - Supporting QA testing and production validation for new features and enhancements - Proactively identifying, logging, and mitigating project risks and issues - Investigating root causes of quality or user experience concerns and drive resolution - Facilitating issue escalation and resolution across departments and external vendors - Serving as a bridge between technical teams and business units to ensure alignment - Representing CRM interests in Agile ceremonies, sprints, and backlog grooming sessions - Partnering with Salesforce developers, admins, and third-party vendors to deliver on project goals - Identifying and implementing process improvements to enhance project execution and stakeholder satisfaction - Acting as a system resource for end users, offering guidance on Salesforce use in the context of product launches or business process changes - Pursuing ongoing development in Salesforce capabilities through Trailhead and certifications Qualifications - Bachelor’s degree in Business, Computer Science, Information Systems, or related field - 5+ years of project management experience, preferably within CRM or enterprise software projects - Experience managing mid-to-large scale projects (3–12 months duration) - Familiarity with Salesforce platform; direct Salesforce project experience strongly preferred - PMP certification is a plus - Agile/Scrum experience preferred - Proven ability to manage multiple complex projects concurrently - Strong organizational and time-management skills - Excellent communication, facilitation, and stakeholder management abilities - High attention to detail, quality assurance, and risk awareness - Proficient in Microsoft Office Suite, including Excel, Visio, and project planning tools Benefits - Automatic enrollment into our 401k plan (subject to eligibility requirements) - Virtual fitness classes offered company-wide - Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) - Philanthropic support with both local and national organizations - Fun culture with company-wide contests and prizes

• Managing day-to-day delivery of consulting projects across client engagements • Coordinating project plans, timelines, resources, and deliverables • Supporting client stakeholders through regular communication, reporting, and issue resolution • Overseeing defined workstreams related to operational improvement, risk, or transformation initiatives • Conducting workshops, interviews, site visits, and assessments as required • Supporting development of presentations, reports, and implementation plans • Ensuring delivery quality, consistency, and alignment with dss+ methodologies • Supporting the development of junior consultants through guidance and coaching

• Manage day-to-day project and programme management activities, supporting your team to deliver quality outcomes • Developing and executing project plans, focusing on achieving project goals and objectives • Leading cross-functional teams to ensure the successful implementation of project activities • Collaborating with stakeholders to identify project requirements and define project scope • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies • Contributing to organizational growth through effective project leadership and strategic planning