Call Team Six: Special Ops for Car Dealers logo
Call Team Six: Special Ops for Car Dealers

The most effective dealership BDC resource at producing higher ROI.

Automotive Service BDC Representative

GeneralGeneralFull TimeRemoteSeniorTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$13 - $17 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Automotive Service BDC Representative

Call Team Six: Special Ops for Car Dealers

• Receive inbound calls and place outbound calls • Identify the reason for the customer’s call, collect relevant information, and provide solutions • Refer to premade scripts for a variety of customer service topics • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions in various dealership service schedulers • Attend trainings to maintain up-to-date skills and knowledge • Appointment scheduling • Outbound calling and texting efforts

Job Requirements

  • High school diploma/GED
  • Previous experience as an Automotive Business Development Representative or in a similar role is preferred
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Bilingual preferred, but not mandatory

Benefits

  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Overtime offered when available
  • Career Growth Opportunities

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