Call Team Six: Special Ops for Car Dealers

• Receive inbound calls and place outbound calls • Identify the reason for the customer’s call, collect relevant information, and provide solutions • Refer to premade scripts for a variety of customer service topics • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions in various dealership service schedulers • Attend trainings to maintain up-to-date skills and knowledge • Appointment scheduling • Outbound calling and texting efforts