• Provide leadership and guidance to the RCM Application Management Support staff • Assist with day-to-day work flow of the department • Oversee RCM applications to insure stable operations • Update and maintain core business system master files and tables • Maintain integrity and ongoing quality control of RCM configurations and reporting • Investigate and escalate when warranted • Support billing center(s) by acting as primary point of contact with ancillary vendors • Provide representation and/or leadership related to internal billing/operational/IT initiatives • Work with the Manager and Director of RCM Applications Management Support.

• Receive inbound calls and place outbound calls • Identify the reason for the customer’s call, collect relevant information, and provide solutions • Refer to premade scripts for a variety of customer service topics • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions in various dealership service schedulers • Attend trainings to maintain up-to-date skills and knowledge • Appointment scheduling • Outbound calling and texting efforts

• Live Synchronous instructor • Course objectives include: • Safety • Quality Practices & Measurement • Manufacturing Processes & Production • Maintenance Awareness • Green Production

• Assist senior staff with account stewardship through management of cross-functional projects • Coordinate subject matter experts, technical staff, vendors/partners, client teams, and others for efficient operation and delivery of projects • Support the development of strategic and tactical recommendations for Avalere clients • Manage short- and long-term deliverables • Collaborate and bridge work between practices, becoming a recognized resource within the firm and to clients • Develop and maintain a professional level of knowledge regarding Avalere’s services and products