• Conduct outreach to potential surgical patients • Administer assessments to identify care goals, barriers, and support systems. • Act as an advocate and educator for patients, ensuring they understand their treatment plans and available resources. • Assist with appointment scheduling, transportation, referrals, and care coordination. • Support post-operative follow-ups and care coordination to enhance experience and quality of care. • Track and document patient-reported outcomes (PROs) and feedback. • Serve as a liaison among patients, providers, and internal teams. • Promote evidence-based orthopedic care and patient-centered practices. • Support quality improvement efforts by analyzing trends and addressing care concerns. • Use multiple internal (e.g. EMR and digital tools) and external systems to facilitate patient scheduling of appointments, and ensure smooth communication between health plan members, providers and Icon. • Use approved scripts and document interactions accurately. • Handle inbound calls, warm transfers, and participate in peer side-by-side coaching as needed. • Maintain HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

• Quickly review credential files against quality and compliance criteria • Efficiently identify and route files based on risk level and eligibility • Apply regional and product-specific rules accurately • Process order modifications (biodata updates, credential additions/cancellations) • Meet daily productivity targets while maintaining accuracy

• Manage high-exposure, multifaceted insurance claims requiring advanced skills in coverage analysis, litigation management, legal and medical document review, and negotiation to achieve economical, defensible resolutions. • Conduct thorough investigations to determine liability for all involved parties while delivering exceptional customer service that protects policyholders and safeguards company assets. • Determine coverage, assess liability, establish and adjust reserves, evaluate claims, manage litigation, and negotiate settlements within assigned authority limits across multiple lines of business. • Demonstrate strong expertise and sound judgment in complex matters, manage a designated caseload of casualty losses in compliance with company standards and applicable regulatory requirements.

• Perform hands-on renovation tasks, including demolition, cabinet installation, door hardware replacement, drywall work, and finish carpentry. • Install plumbing and electrical fixtures, ensuring all work meets quality and code compliance standards. • Serve as the primary point of contact for laborers, sub-contractors, and on-site staff, addressing challenges and ensuring efficient project progress. • Conduct quality control checks on completed tasks, ensuring alignment with project plans and company standards. • Guide and mentor laborers, providing on-the-job training and ensuring adherence to proper techniques and safety procedures. • Oversee the proper use, maintenance, and storage of tools, equipment, and materials, conducting monthly equipment checks. • Communicate project updates, material needs, and laborer performance feedback to the Construction Manager.