• Quickly review credential files against quality and compliance criteria • Efficiently identify and route files based on risk level and eligibility • Apply regional and product-specific rules accurately • Process order modifications (biodata updates, credential additions/cancellations) • Meet daily productivity targets while maintaining accuracy

• Manage high-exposure, multifaceted insurance claims requiring advanced skills in coverage analysis, litigation management, legal and medical document review, and negotiation to achieve economical, defensible resolutions. • Conduct thorough investigations to determine liability for all involved parties while delivering exceptional customer service that protects policyholders and safeguards company assets. • Determine coverage, assess liability, establish and adjust reserves, evaluate claims, manage litigation, and negotiate settlements within assigned authority limits across multiple lines of business. • Demonstrate strong expertise and sound judgment in complex matters, manage a designated caseload of casualty losses in compliance with company standards and applicable regulatory requirements.

• Perform hands-on renovation tasks, including demolition, cabinet installation, door hardware replacement, drywall work, and finish carpentry. • Install plumbing and electrical fixtures, ensuring all work meets quality and code compliance standards. • Serve as the primary point of contact for laborers, sub-contractors, and on-site staff, addressing challenges and ensuring efficient project progress. • Conduct quality control checks on completed tasks, ensuring alignment with project plans and company standards. • Guide and mentor laborers, providing on-the-job training and ensuring adherence to proper techniques and safety procedures. • Oversee the proper use, maintenance, and storage of tools, equipment, and materials, conducting monthly equipment checks. • Communicate project updates, material needs, and laborer performance feedback to the Construction Manager.

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders • Ensures training is engaging, interactive, and effective for stakeholders of all skill levels • Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software • Continuously update materials to reflect product changes and improvements • Monitor attendance, feedback, and progress to ensure successful training outcomes • Collaborates with internal support teams to resolve technical challenges