• Develop and deliver training in core disciplines: Cybersecurity, Networking, Data Management, Programming, Cloud Computing, Business Management, Marketing, Finance, Project Management, HR, and Supply Chain Management • Adapt training methods to suit a diverse range of students and learning styles • Provide expert guidance and support to learners, fostering a positive and productive learning environment • Stay updated with the latest industry trends and advancements to ensure course material is current and relevant • Evaluate student performance and provide constructive feedback • Collaborate with the academic team to continuously improve course offerings

• Conduct outreach to potential surgical patients • Administer assessments to identify care goals, barriers, and support systems. • Act as an advocate and educator for patients, ensuring they understand their treatment plans and available resources. • Assist with appointment scheduling, transportation, referrals, and care coordination. • Support post-operative follow-ups and care coordination to enhance experience and quality of care. • Track and document patient-reported outcomes (PROs) and feedback. • Serve as a liaison among patients, providers, and internal teams. • Promote evidence-based orthopedic care and patient-centered practices. • Support quality improvement efforts by analyzing trends and addressing care concerns. • Use multiple internal (e.g. EMR and digital tools) and external systems to facilitate patient scheduling of appointments, and ensure smooth communication between health plan members, providers and Icon. • Use approved scripts and document interactions accurately. • Handle inbound calls, warm transfers, and participate in peer side-by-side coaching as needed. • Maintain HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

• Quickly review credential files against quality and compliance criteria • Efficiently identify and route files based on risk level and eligibility • Apply regional and product-specific rules accurately • Process order modifications (biodata updates, credential additions/cancellations) • Meet daily productivity targets while maintaining accuracy

• Manage high-exposure, multifaceted insurance claims requiring advanced skills in coverage analysis, litigation management, legal and medical document review, and negotiation to achieve economical, defensible resolutions. • Conduct thorough investigations to determine liability for all involved parties while delivering exceptional customer service that protects policyholders and safeguards company assets. • Determine coverage, assess liability, establish and adjust reserves, evaluate claims, manage litigation, and negotiate settlements within assigned authority limits across multiple lines of business. • Demonstrate strong expertise and sound judgment in complex matters, manage a designated caseload of casualty losses in compliance with company standards and applicable regulatory requirements.