• Serve as the primary point of contact for patients, providers, and stakeholders • Conduct inbound and outbound calls to support program services • Perform insurance benefit investigations and verify coverage • Support prior authorizations and appeals processes • Assist with copay and patient assistance program enrollment • Provide ongoing patient support and adherence coordination • Document all interactions accurately and timely • Deliver high-quality customer service across communication channels • Collaborate with field representatives and internal teams • Manage patient caseloads with timely follow-up • Ensure compliance with HIPAA and regulatory requirements • Identify and report adverse events and product complaints • Troubleshoot issues and escalate as needed • Maintain knowledge of program policies and processes • Support onboarding and training of new employees • Meet quality standards and KPIs • Perform additional duties as assigned

• Apply knowledge of contracting principles, laws, regulations, and federal acquisition procedures (FAR/DFARS) • Perform cost and price analysis to support procurement decisions and acquisition planning • Conduct fact-finding, analysis, and resolution of complex contracting and acquisition issues • Develop actionable recommendations, acquisition strategies, and supporting documentation • Prepare written materials including reports, correspondence, recommendations, and acquisition deliverables • Communicate contractual guidance to stakeholders and non-contracting personnel • Support acquisition lifecycle activities within DoD acquisition systems and integrated environments • Ensure accurate documentation and data management using Microsoft Office and acquisition tools • Collaborate with program teams to resolve procurement and contract-related challenges

• Develop and maintain relationships with homebuyers, real estate agents, referral partners, and financial professionals • Guide clients through the mortgage loan process from application through closing • Analyze borrower financial and credit data to recommend appropriate loan products • Generate self-sourced business through networking, referrals, and community outreach • Maintain compliance with all federal and state lending regulations • Provide an exceptional client experience with proactive communication and consultative service • Build long-term referral relationships to create a sustainable pipeline

• Assist clients with travel inquiries and vacation planning • Provide customer service and support • Learn about cruises, resorts, hotels, tours, and destinations • Complete online training and supplier certifications • Build relationships with clients and provide travel recommendations • Utilize company-provided tools and resources