IQVIA is a publicly-traded healthcare intelligence company founded in 2016 upon the merger of two market leaders: Quintiles and IMS Health. With locations aroun
Patient Access Specialist
Location
Florida + 2 moreAll locations: Florida | Nevada | Texas
Posted
1 day ago
Salary
$29 / hour
Seniority
Senior
Job Description
Patient Access Specialist
IQVIA
• Serve as the primary point of contact for patients, providers, and stakeholders • Conduct inbound and outbound calls to support program services • Perform insurance benefit investigations and verify coverage • Support prior authorizations and appeals processes • Assist with copay and patient assistance program enrollment • Provide ongoing patient support and adherence coordination • Document all interactions accurately and timely • Deliver high-quality customer service across communication channels • Collaborate with field representatives and internal teams • Manage patient caseloads with timely follow-up • Ensure compliance with HIPAA and regulatory requirements • Identify and report adverse events and product complaints • Troubleshoot issues and escalate as needed • Maintain knowledge of program policies and processes • Support onboarding and training of new employees • Meet quality standards and KPIs • Perform additional duties as assigned
Job Requirements
- High School Diploma or equivalent
- 3–5+ years of experience in medical billing, reimbursement, or insurance verification
- Robust understanding of payer coverage and reimbursement (medical and pharmacy)
- Experience in a contact center or patient support environment
- Proficiency with Microsoft Office and CRM systems
- Strong written and verbal communication skills
- High attention to detail and multitasking ability
- Ability to work independently in a virtual environment
- Problem-solving and solution-oriented mindset
- Knowledge of HIPAA and data privacy requirements
- Must reside in the country where the role is posted
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