• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

• Build and manage a high-performing network of TikTok Shop affiliates • Create compelling affiliate offers that drive intent & urgency • Track affiliate performance and optimize for top GMV drivers • Manage TikTok Shop paid ads + a strong understanding of GMVmax • Constantly test creatives, audiences, and offers to lower CAC and increase ROAS • Develop weekly reports on ad performance and revenue growth • Optimize TikTok Shop listings for maximum visibility & conversions • Research keywords and consumer behavior trends to boost organic discovery • Use tools like Kalodata or Fastmoss to track performance trends • Identify best-selling products, highest converting videos, and traffic sources • Provide insight-driven recommendations to fuel ongoing growth

• Support patients before and after their infusions by managing intake, documenting vitals, and coordinating appointments • Process referrals and document relevant information in the EMR • Communicate with internal teams and sometimes with patients • Review and process incoming digital e-faxes from referring providers • Accurately enter patient demographics, diagnosis codes, insurance details, and treatment orders into the EMR • Confirm referral details with doctors and referrals via phone and email • Log patient calls per standard SOPs • Send schedule confirmations and post-treatment summaries to referring offices via fax • Create or update patient charts based on received documentation • Identify incomplete or unclear information and flag for internal follow-up • Ensure consistency, accuracy, and organization across patient records

• Serve as the primary point of contact for patients, providers, and stakeholders • Conduct inbound and outbound calls to support program services • Perform insurance benefit investigations and verify coverage • Support prior authorizations and appeals processes • Assist with copay and patient assistance program enrollment • Provide ongoing patient support and adherence coordination • Document all interactions accurately and timely • Deliver high-quality customer service across communication channels • Collaborate with field representatives and internal teams • Manage patient caseloads with timely follow-up • Ensure compliance with HIPAA and regulatory requirements • Identify and report adverse events and product complaints • Troubleshoot issues and escalate as needed • Maintain knowledge of program policies and processes • Support onboarding and training of new employees • Meet quality standards and KPIs • Perform additional duties as assigned