• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance • Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience • Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements • Implement and configure portal pages, themes, and branding • Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency • Customize workspace layouts, components, and data visualizations • Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records • Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements • Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange • Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation • Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops • Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards • Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams • Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates • Grow junior talent through mentoring, partnership, and technical reviews • Author, review, and lead the creation of white papers and contract artifacts • Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products • Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations • Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement • Create estimations on effort required to produce ServiceNow functionality

• Designs, implements, governs, and maintains the architectural framework for ServiceNow solutions. • Oversee the deployment, administration, and maintenance of ServiceNow instances. • Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship. • Serve as the technical owner and subject matter expert for our Azure cloud environment. • Contribute to critical system integrations, including the use of automation and infrastructure-as-code tools.

• Own and contribute to the development, configuration, and optimisation of the ServiceNow platform • Design and implement ServiceNow solutions that support ITSM and wider enterprise workflows • Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations • Configure workflows, business rules, forms, UI policies, and integrations within ServiceNow • Support platform governance, best practices, and continuous improvement initiatives • Ensure platform stability, performance, security, and maintainability • Assist with upgrades, releases, and change management related to the ServiceNow platform • Provide technical guidance and support to users and teams interacting with ServiceNow • Contribute to documentation and knowledge sharing around platform usage and standards

• Manages a team of developers, vendors and administrators who support the ServiceNow application. • Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects. • Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects. • Creates and maintains reports and dashboards. • Leads the support, administration, and maintenance of ServiceNow platform and associated applications. • Creates and maintains API and data integrations between the platforms and other services and applications. • Develops system integrations and process automation to meet the business and client goals and objectives. • Monitors health, usage, and overall compliance of ServiceNow applications. • Loads, manipulates, and maintains data between ServiceNow and other systems. • Leads and participates in administration of ServiceNow to include upgrades and updates. • Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices. • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints. • Researches and resolves more complex technical problems in both production and non-production environments. • Develops creative technical solutions to complex problems. • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. • Applies technical expertise and knowledge to other related disciplines. • Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks. • Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues. • Perform other related duties as assigned.