• Own and contribute to the development, configuration, and optimisation of the ServiceNow platform • Design and implement ServiceNow solutions that support ITSM and wider enterprise workflows • Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations • Configure workflows, business rules, forms, UI policies, and integrations within ServiceNow • Support platform governance, best practices, and continuous improvement initiatives • Ensure platform stability, performance, security, and maintainability • Assist with upgrades, releases, and change management related to the ServiceNow platform • Provide technical guidance and support to users and teams interacting with ServiceNow • Contribute to documentation and knowledge sharing around platform usage and standards

• Manages a team of developers, vendors and administrators who support the ServiceNow application. • Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects. • Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects. • Creates and maintains reports and dashboards. • Leads the support, administration, and maintenance of ServiceNow platform and associated applications. • Creates and maintains API and data integrations between the platforms and other services and applications. • Develops system integrations and process automation to meet the business and client goals and objectives. • Monitors health, usage, and overall compliance of ServiceNow applications. • Loads, manipulates, and maintains data between ServiceNow and other systems. • Leads and participates in administration of ServiceNow to include upgrades and updates. • Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices. • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints. • Researches and resolves more complex technical problems in both production and non-production environments. • Develops creative technical solutions to complex problems. • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. • Applies technical expertise and knowledge to other related disciplines. • Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks. • Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues. • Perform other related duties as assigned.

Role Description Aretum is seeking a skilled ServiceNow Developer to support stakeholders by leading ServiceNow development, dashboard creation, portfolio governance reporting, and migration efforts (including Jira to ServiceNow), while integrating data across tools and managing IT service workflows. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities - Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes - Migrate project instance from Jira to ServiceNow - Create and maintain Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards - Create/maintain portfolio governance reporting and processes - Generate reports for review and planning events - Manage the upload and updates process of activities and milestones in ServiceNow - Integrate reporting data with other tools/systems - Develop and maintain backlog of solutions prioritized by the client and develop workflows within ServiceNow - Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application - Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments - Manage continuous improvement (testing) of service processes within the ServiceNow application regularly Qualifications - DHS Suitability/preferably with CISA - BS and 7-10 years of experience in a relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering, etc. - Background as a ServiceNow Developer developing and maintaining workflows - Experience generating reports out of a ServiceNow platform - Proficiency in managing the upload and updates process of activities and milestones in ServiceNow Preferred Qualifications - Familiarity with Jira with the ability to take data from Jira instance and port to a ServiceNow platform - Comfort level working with dashboarding tools in applications like Power BI/Tableau and placement of dashboard information in a SharePoint setting Travel Requirement This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off - Family Leave (Maternity, Paternity) - Short Term & Long-Term Disability - Training & Development

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Qualifications In order to be successful in this role, we need someone who has: 3+ years of pre-sales solution consulting or sales engineering experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust Experience in regulatory compliance for vertical-specific requirements within financial services vertical Ability to architect and effectively communicate solutions to business challenges Experience working in a large government or corporate enterprise environment. Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc. A Bachelor's degree or equivalent training in and 3-5 years of experience is required. Must have strong written and oral communication skills and be self-directed and independent Willing to travel up to 25% Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.