uBreakiFix

• Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand • Assist customers from the initial check-in process all the way through to the completion of their repair • Provide recommendations for problem resolution • Diagnose, troubleshoot and repair devices • Explain complex technical issues to customers in a non-technical, simple to understand manner • Provide repair and replacement estimates to customers • Provide additional recommendations for accessory up-selling • Ensure that all repairs meet or exceed uBreakiFix quality standards • Greet customers in a friendly, professional manner and maintain a positive work environment • Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit • Keep track of all devices and inventory while safeguarding all store stock • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair • Maintain the cleanliness and professional appearance of the store • Able to keep your composure when faced with multiple deadlines