• Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand • Assist customers from the initial check-in process all the way through to the completion of their repair • Provide recommendations for problem resolution • Diagnose, troubleshoot and repair devices • Explain complex technical issues to customers in a non-technical, simple to understand manner • Provide repair and replacement estimates to customers • Provide additional recommendations for accessory up-selling • Ensure that all repairs meet or exceed uBreakiFix quality standards • Greet customers in a friendly, professional manner and maintain a positive work environment • Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit • Keep track of all devices and inventory while safeguarding all store stock • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair • Maintain the cleanliness and professional appearance of the store • Able to keep your composure when faced with multiple deadlines

• Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. • Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols. • Monitor candidates during exams to prevent cheating or unauthorized behavior. • Provide technical support to candidates as needed to facilitate a smooth exam experience. • Maintain accurate records of exam results and candidate information. • Collaborate with the team to continuously improve exam processes and procedures. • Assist in the development and review of exam content and materials as needed. • Stay informed about industry trends and best practices related to digital marketing certification. • Stay current with internal updates to keep content relevant and effective. • Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards. • Collecting users' feedback and improvement proposals. • Other duties may be assigned and/or modified as business needs change.

• Maintain a working knowledge of products, policies, procedures and operating systems as we as any updates that are implemented • Knowledge of FNMA, FHLMC, HELoans/HELOCs, FHA, VA & 2nd Lien underwriting guidelines • Independently calculate all types of self-employed income • Prepare loan and coordinate with members on finalizing and closing loans timely and efficiently • Maintain product knowledge and stay up to date on changes to market conditions • Proficiency with AUS systems • Comply with all applicable laws and regulations related to mortgage lending • Communicate with borrowers, operations staff, title companies, etc., to expedite mortgage process

• You'll be the trusted guide clients and referral partners count on throughout the entire mortgage journey. • That means building genuine relationships, understanding what matters most to each borrower, and helping them navigate their options with confidence and clarity. • You'll manage every detail from application to closing, set clear expectations, and deliver an exceptional experience at every step. • And because this industry never stops evolving, you'll stay sharp on market trends, product updates, and compliance requirements so you're always bringing your best.