• Own the end-to-end VIP user journey across App and Web, including VIP purchase, user center, benefits center, referral, notifications, swag/benefit application, and event participation. • Improve VIP product experience by identifying user pain points and enhancing benefit visibility, tier understanding, and overall usability for different VIP segments. • Design and execute growth and lifecycle initiatives to drive VIP acquisition, activation, engagement, retention, and user recall. • Plan and run VIP campaigns and operational activities, ensuring strong execution, QA, and post-campaign analysis. • Work closely with Product, Engineering, Design, Marketing, CRM, Sales, and Regional teams to deliver scalable solutions using existing platform capabilities. • Use data analysis to monitor funnel performance, user behavior, campaign ROI, and key VIP growth metrics, and turn insights into action plans.

Role Description We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. This role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE), ensuring performance, reliability, cybersecurity, and continuous improvement of a connected surgical robotics platform. This leader will drive the transition from reactive service to proactive, data-driven platform ownership at scale, leveraging IoT, cloud, DevOps, and AI/ML-enabled monitoring. The role operates across global regions and partners closely with R&D, Service, Quality, Regulatory, and Cybersecurity teams to deliver a world-class connected platform experience. Key Responsibilities - Global Platform Operations Leadership - Build and scale a global operating model to run, maintain, monitor, and continuously improve the OTTAVA platform. - Own platform health, performance, reliability, and scalability across regions. - Define KPIs including uptime, deployment success, system performance, and remote resolution rates. - Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure. - Configure network settings (IP, VLAN, firewall rules, etc.) to ensure secure and reliable connectivity. - Support HL7, DICOM, and other healthcare data standards for interoperability. - Work closely with Hospital IT administration, network engineering, biomedical engineering, clinical informatics, and vendor teams to coordinate device deployments. - Maintain detailed documentation of network configurations, device mappings, and support procedures. - Software Deployment Center of Excellence (CoE) - Establish and lead a global CoE for software deployment, release management, and change control. - Define standardized deployment processes, governance, and validation frameworks. - Ensure safe, compliant, and efficient deployment across the installed base. - Monitoring, IoT & Remote Diagnostics - Implement real-time monitoring and observability frameworks leveraging IoT and telemetry. - Drive predictive diagnostics using AI/ML to proactively detect and resolve issues. - Establish 24/7 global monitoring operations with follow-the-sun coverage. - Monitor network performance and device connectivity using tools and online dashboards. - Recommend improvements to enhance system reliability and reduce downtime across an installed base. - DevOps, Automation & Cloud Operations - Lead DevOps practices including CI/CD pipelines and automation. - Standardize tools and improve operational efficiency through automation. - Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g., EMRs, PACS). - Provide remote and on-site technical support for network-related problems affecting clinical workflows. - Data-Driven Insights - Develop dashboards and analytics to drive real-time operational decisions. - Link platform performance to service and business KPIs. - Cross-Functional Leadership - Collaborate with global stakeholders across engineering, service, and commercial teams. - Align platform operations with product and service strategies. - Cybersecurity & Compliance - Ensure secure deployment and operations aligned with regulatory standards. - Manage vulnerabilities, patching, and risk mitigation. - Ensure all connected medical technologies comply with hospital cybersecurity policies and HIPAA regulations. - Review IT Security Assessments and MDS2 documentation as part of device preparation and deployment activities. Qualifications - 8+ years of experience in software engineering, Information Technology (IT), Computer Science, Biomedical Engineering, platform operations, or connected systems. - Experience leading global platform or IoT operations at scale. - Experience in healthcare IT, networking, or medical device integration. - Strong knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and wireless networking. - Familiarity with healthcare data standards (HL7, DICOM) and EMR systems. - Experience with network monitoring tools and troubleshooting utilities. - Experience with troubleshooting and resolving TLS handshake issues. - Strong expertise in cloud (AWS), DevOps, monitoring, and automation. - Proven ability to manage large, global, cross-functional teams. - Experience in software release management and deployment governance. - Strong communication and executive stakeholder engagement skills. Preferred Qualifications - Experience in connected medical devices and preferably robotics platforms. - Knowledge of regulated environments (FDA, MDR). - Experience building Centers of Excellence. - Background in AI/ML or predictive analytics. - Cisco Certified Network Associate (CCNA) or equivalent. - CompTIA Network+ or Security+. - Certified Biomedical Equipment Technician (CBET) – a plus. Leadership Competencies - Strategic and execution-focused leadership. - Global mindset and cultural agility. - Data-driven decision making. - Strong collaboration and influence skills. - Customer- and patient-centric approach. Success Measures - Global platform operations model established. - High uptime and reliability achieved. - Successful deployment CoE operationalized. - Increased remote resolution and reduced downtime. - Scalable and efficient global operations capability. Benefits - Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. - Consolidated retirement plan (pension) and savings plan (401(k)). - Vacation – 120 hours per calendar year. - Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year. - Holiday pay, including Floating Holidays – 13 days per calendar year. - Work, Personal and Family Time - up to 40 hours per calendar year. - Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child. - Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member. - Caregiver Leave – 10 days. - Volunteer Leave – 4 days. - Military Spouse Time-Off – 80 hours.

• Own the Product Launch Plan by partnering with R&D and PMM stakeholders • Drive Cross-Functional Alignment through alignment sessions across Product, GTM, and Marketing leadership • Coordinate Execution Across Tiers by owning marketing planning and coordination meetings • Measure Launch Effectiveness by tracking program-level metrics and providing regular reporting • Evolve the Launch Playbook by maintaining a prioritized backlog and leading cross-functional working groups • Build and Run PMM Operational Programs by designing and leading high-impact team programs • Create Scalable Frameworks for templates, playbooks, and toolkits • Elevate the PMM Team by identifying opportunities to improve how the team works

Role Description The Product Operations Engineer will design, code and test software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company. The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations Engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company. Applicants in California, Colorado and New York are not eligible for this position. Responsibilities: - Design, implement and test software solutions for K-12 schools’ learning environment - Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman - Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments - Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications - Analyze and resolve technical and application problems - Provide analysis and troubleshooting support for production issues & code deployment activities - Contribute to the user interface design and development - Work collaboratively with other developers/testers and product owners - Setup and Administer systems (SIS, LMS, third party integrations) for existing and new schools joining the Pansophic environment - Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem - Coordinate day to day operations of systems including but not limited to the following: - Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience - Perform routine maintenance and application updates on servers/instances - Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team - Work with various departments/teams on projects, data requests, automation, custom reports - Create and maintain documentation and provide training to corporate as needed - Support systems during school year end activities and annual rollovers Qualifications - Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree - Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations - Strong technical aptitude required to learn new systems, processes, and backend reporting - Experience developing open standards-based solutions: web services, web applications, and modern user interfaces - Significant, demonstrable experience implementing features across the software development team and development environment - Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks - Exceptional oral and written communication skills - Understanding of relational databases and proficiency with SQL - Experience with message queue technology and design patterns - 3+ years of experience with NodeJS - 3+ years of experience with JavaScript - Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift - Experience with Amazon Web Services API - Experience with Git version control - Experience with Unix/Linux environment - Experience with ticket tracking, resolutions to support end users - Ability to pass federal and state criminal background checks (FBI/BCI) Benefits - The annual starting salary for this position is between $95,000 – $105,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. - We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. - Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. - We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co-insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans. Company Description EQUAL EMPLOYMENT OPPORTUNITY: It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.