TEKsystems logo
TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

Telecom Engineer

Location

United States

Posted

3 days ago

Salary

$52 - $69 / hour

Seniority

Mid Level

Job Description

Telecom Engineer

TEKsystems

Role Description The Telecom Engineer III is a level role responsible for designing, implementing, and supporting advanced enterprise telephony and contact center solutions. This position plays a key role in the ongoing migration from legacy platforms (UCCX) to Webex Contact Center and supports large-scale initiatives to modernize communications, including integrations with clinical, IT service, and AI-driven systems. - Contribute to a portfolio of 24+ active and upcoming telecom projects, executing deliverables within defined sprint timelines. - Build and maintain call flows, user configurations, and routing logic as part of iterative deployments. - Identify opportunities to improve efficiency, standardization, and scalability across telecom systems. - Document solutions, workflows, and troubleshooting steps for operational consistency and knowledge transfer. This role directly supports Health’s strategic initiative to modernize communication systems, enhance patient and employee experiences, and introduce AI-driven automation across contact center operations. Qualifications - Deep expertise in Cisco collaboration technologies. - Scripting/flow logic knowledge. - End-to-end contact center design experience. - Experience in fast-paced, project-based deployments aligned with organizational priorities. Requirements - Lead and support the migration of legacy UCCX environments to Webex Contact Center. - Participate in a multi-phase deployment effort covering 25+ teams. - Configure, deploy, and maintain contact center flows, routing logic, and user configurations within Webex Contact Center. - Support go-live activities, troubleshooting issues, and validating successful implementation of new contact center features. - Interpret and analyze existing Finesse scripts to design and build efficient call flows and automation processes. - Administer and troubleshoot Cisco Unified Communications Manager (CUCM). - Resolve telephony-related incidents, ensuring reliable performance of enterprise voice services. - Support the integration of contact center platforms with enterprise systems such as ServiceNow and EPIC Cheers. - Collaborate on initiatives involving AI-driven solutions. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital coverage. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Job Type & Location This is a Contract to Hire position based out of Greenville, NC. Pay and Benefits The pay range for this position is $52.00 - $68.52/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Application Deadline This position is anticipated to close on Jun 29, 2026.

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