• Ensure timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel. • Respond to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information. • Assist in troubleshooting product problems, advise on product capabilities, and recommend proper replacement parts and repair procedures. • Record and categorize incoming questions by customer type, product type, and region, including follow-up. • Assist the Product Managers in special projects as directed by the Technical Services Supervisor. • Communicate regularly with Product Managers and provide information regarding product failures, technical information, and product quality. • Publish website support articles for Hunter products.

• Participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. • Work in a safe manner in accordance with state requirements, OSHA policies and procedures, and maintaining and utilizing required safety equipment when performing duties. • Operate a backpack blower (up to 60 pounds) in heat and humidity, often through uneven terrain. • Responds to basic customer inquiries and requests and notifies owner(s) of complaints or issues to ensure timely resolution. • Complete job documentation accurately and in a timely manner. • Maintain a clean company vehicle and operate vehicle safely and legally.

• Establish customer relationships and follow up with customers, as needed. • Use your knowledge of State Farm insurance products to recommend, explain and sell policies to both cold and warm leads. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

• Consistently craft clear, concise, and compelling content across audiences and channels —professional, patient, and consumer; print and digital platforms. • Oversee the tone, accuracy, and brand alignment of all copy deliverables • Supervise and provide guidance to a team of copywriters and freelancers. • Develop core messaging platforms for assigned brands and new business opportunities. • Contribute creative and strategic solutions that help drive brand growth and client success. • Lead copy and creative discussions in internal meetings and client presentations. • Ensure all content produced under your direction meets client objectives, regulatory standards, and agency expectations. • Establish yourself as an expert on your brands —understanding the science, the market, the mindset, and the motivation behind every message. • Provide clinical insight and translate complex science into engaging, accurate storytellingContribute original thinking that inspires new opportunities and helps shape the agency’s future.