Hunter Industries logo
Hunter Industries

Pride in our culture, our products, our community.

Irrigation Technical Services Representative I

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 1981H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

4 hours ago

Salary

A$72K - A$77K / year

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Irrigation Technical Services Representative I

Hunter Industries

• Ensure timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel. • Respond to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information. • Assist in troubleshooting product problems, advise on product capabilities, and recommend proper replacement parts and repair procedures. • Record and categorize incoming questions by customer type, product type, and region, including follow-up. • Assist the Product Managers in special projects as directed by the Technical Services Supervisor. • Communicate regularly with Product Managers and provide information regarding product failures, technical information, and product quality. • Publish website support articles for Hunter products.

Job Requirements

  • Associate’s degree in Landscape and Irrigation Design, Lighting Design or equivalent education and experience.
  • 2+ years of experience in a customer service environment plus experience in the landscape irrigation, agricultural, landscape lighting, and/or wholesale distribution.
  • In-depth knowledge of landscape and irrigation products in the industry.
  • Knowledge of irrigation design and pumping system design.
  • Strong mechanical and technical skills, including a working understanding of Wi-Fi systems and basic electrical principles.
  • Excellent writing, listening and customer relations skills.
  • Adaptability and flexibility in a fast-paced environment.
  • Ability to multi-task and work within timelines.
  • Problem solving skills including problem analysis, planning, and organizing, decisiveness, decision making, and judgment.
  • Ability to work and collaborate in a team environment.
  • Proficient computer skills including familiarity with the Internet and Windows programs to perform word processing and spreadsheet and database management.
  • Ability to travel domestically.
  • Ability to work overtime and/or weekend work when required.
  • Excellent attention to detail, time management and organizational skills.
  • Excellent written and verbal communication skills in English and the ability to interact with members across the organization.
  • Irrigation Association certification and water auditor training preferred.
  • Knowledge of competitor products preferred.
  • Fluency in a foreign language is preferred.

Benefits

  • Amazing corporate culture – we walk the walk when it comes to our values!
  • FUN company events!
  • Company donation matching and volunteer rewards
  • Career development opportunities
  • profit-sharing bonus

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