Clinical Research Coordinator Location: Boston, Massachusetts, USA Work Arrangement: Hybrid Job Type: Full-time (40 hours/week) Work Location: 50 Staniford Street, Boston, MA Salary: $21.00–$29.01 per hour Job Description: Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Following established policies, procedures, and study protocols, provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies; collecting and organizing patient data; scheduling patients for study visits; performing clinical tests such as phlebotomy, EKGs, etc.; and maintaining and updating data generated by the study. Candidates who are in the process of completing their bachelor's degree have a six-month grace period from their hire date (up to one year if starting on a per diem basis) to provide degree equivalency verification. Does this position require Patient Care? No Essential Functions -Reviews proposals for compliance with sponsor and organizational guidelines; verifies that all sponsor requirements are met. -Recruiting patients for clinical trials and conducting phone interviews. -Verifies the accuracy of study forms and updates them per protocol. -Prepares data for analysis and data entry. -Documents patient visits and procedures. -Assists with regulatory binders and QA/QC Procedures. -Assists with interviewing study subjects. -Assists with study regulator submissions. Qualifications Education Bachelor's Degree required Experience Some relevant research project work 0-1 year preferred Knowledge, Skills and Abilities - Careful attention to detail and good organizational skills. - Ability to follow directions. - Good interpersonal and communication skills. - Computer literacy. - Working knowledge of clinical research protocols. - Ability to demonstrate respect and professionalism for subjects' rights and individual needs. Additional Job Details (if applicable) Clinical Research Coordinator (CRC): The Disparities Research Unit at Massachusetts General Hospital is seeking CRCs for a study focused on addressing health and healthcare inequities in socially vulnerable communities. CRCs focus on outreach to potential research participants for a large, multisite research study. They will obtain consent from participants in person at participating clinics or by phone. CRCs will maintain efficient tracking of research activities and will support the preparation of REDCap-based data collection systems. Based on participant preference, CRCs will facilitate administration of screening and follow up interviews, either by facilitating patient access to data collection links at designated time frames, or administering interviews verbally if patients request. CRCs will work with the research team to monitor and follow up with hard-to-reach cases; to troubleshoot challenges in meeting milestones; and to support assurance of data quality through fidelity and quality control checks. Clinical Research Coordinators should be personable, attentive to detail, proactive, enjoy interacting with patients and be comfortable with a fast pace of outreach and follow up. Bilingual in English and Spanish is a plus. Remote Type Hybrid Work Location 50 Staniford Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $21.00 - $29.01/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Oversee site management, monitoring oversight, and clinical trial operations activities to ensure compliance with GCP, regulatory requirements, and company SOPs • Work closely with cross-functional teams and clinical sites to drive study execution, site engagement, and operational excellence across clinical trials • Lead site feasibility, selection, initiation, and greenlight activities for clinical trial sites • Develop and maintain study-specific operational plans, training materials, and monitoring documentation • Review trial progress, patient recruitment, and data quality metrics, and implement actions to support study objectives

• Assist in the conduct of clinical studies at all stages. • Prepare documents such as Standard Operating Procedures (SOPs) for the area. • Interact directly with research sites and vendors that provide services to the Clinical Research area. • Register vendors, participate in the contracting workflow, and ensure correct filing and control of these contracts in study spreadsheets and files. • Prepare and complete study tools, PowerPoint presentations, and memos. • Monitor the procurement and manufacturing process of clinical and non-clinical supplies through to correct receipt, intervening to resolve any issues. • Manage shipments and returns of study medication and materials, ensure appropriate supply at research sites, control inventory, and maintain traceability. • Keep clinical study files up to date in accordance with the Medical Sciences SOPs and applicable regulations. • Participate in meetings with internal and external stakeholders. • Monitor and ensure that payments and budgets for the clinical research area are processed on time by administrative assistants, and supervise the control and filing of this information. • Attend monitoring visits to provide general support.

Role Description The Clinical Trials Office has an outstanding opportunity for a Clinical Research Billing Specialist to join their team. Reporting to the Clinical Research Billing Manager, the Clinical Research Billing Specialist supports the clinical research mission of UW Medicine by helping ensure accurate, compliant, and timely research billing and revenue cycle operations across a complex clinical trials portfolio. This role is a key resource within the Clinical Research Budget and Billing program, partnering with billing colleagues, study teams, practice sites, and other stakeholders to translate billing grids, Epic workflows, OnCore data, and Medicare rules into practical, high-quality operations. This is an opportunity to contribute to a central clinical research operation that helps bring important new therapies to patients while protecting UW Medicine from financial, regulatory, and reputational risk. The successful candidate will thrive in a fast-paced, collaborative environment; bring strong judgment and customer service; and enjoy solving complex billing and systems questions with accuracy, care, and a service-forward mindset. Key Responsibilities - Epic Research Billing Workflows (30%) - Review research billing activity to ensure charges route according to the study billing grid and Epic charge documentation, with attention to high-dollar and aging accounts. - Resolve charge review, claim edit, “No Rules,” and other escalated research billing questions in partnership with Research Billing Coordinators and other departments. - Epic Single Business Office (SBO) Research Invoicing Workflows (30%) - Support timely generation of SBO research invoices, including reviewing and processing invoice corrections and claims of missing charges. - Process invoice payments and follow up on aging research invoices to promote timely payment and accurate revenue cycle outcomes. - OnCore Clinical Trials Management System (CTMS)/Epic Interface (20%) - Ensure accurate handoff from OnCore to Epic when studies are activated, amended, or updated through subject enrollment changes. - Perform quality control of study and enrollment records and provide clear, constructive feedback to study teams as needed. - Patient Claims Review (10%) - Respond to questions about patients’ research study participation and the relationship between study activity and patient billing. - Identify trends or complex issues in patient claims review and escalate concerns to the Team Lead or Manager when appropriate. - Medicare Rules: Application and Training (10%) - Apply independent judgment in interpreting Medicare Clinical Trials Policy requirements and UW Medicine clinical research budgeting and billing policies and procedures. - Provide accurate guidance, training, and customer service to CRBB colleagues, investigators, research staff, and practice site partners on research billing policies, procedures, and tools. Qualifications - Bachelor’s degree in science, business, healthcare administration, or a related field and at least two years of related experience, or an equivalent combination of education and experience. - Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager. Requirements - Prior experience with Epic Resolute, including hospital and/or professional billing workflows. - Demonstrated team leadership skills and the ability to make positive contributions in a collaborative, high-volume work environment. - Exceptional customer service, written communication, oral presentation, and stakeholder engagement skills. - Ability to understand, interpret, and communicate complex policy, financial, scientific, and technical information to a broad audience. - Ability to teach, mentor, prioritize, and organize work independently in a fast-paced environment. - Demonstrated skill using Microsoft Excel and Access. Preferred Qualifications - Five years of experience in healthcare and/or research billing, clinical research study coordination or management, health system operations, or related research or healthcare experience. - Experience in an academic medical setting. - Experience with Epic Research Billing and/or a clinical trials management system, preferably OnCore. - Accounting or finance experience. - Knowledge of Medicare Clinical Trials Policy and other federal, state, and institutional clinical research regulations. Benefits - Pay Range Minimum: $66,000.00 annual - Pay Range Maximum: $84,000.00 annual - For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ - Shift: First Shift (United States of America) - Temporary or Regular? This is a regular position - FTE (Full-Time Equivalent): 100.00% - Union/Bargaining Unit: Not Applicable