Account Manager Intero Digital_ USA Apply for this job Job Title: Account Manager Job Type: Full-Time Reports To: Director of Account Management Location: Selected US Locations, Remote, M-F Restriction: This opportunity is for candidates residing in the selected US locations listed below Compensation: $60,000 to $80,000 Annually + Bonus Program + Benefits The Digital Marketing Recruiters Digital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements. If you are interested in this role but have any questions, concerns, or suggestions before applying, please don’t hesitate to contact us at inquiries@digitalmarketingrecruiters.com. Why You’ll Be Over the Moon to Join Intero Digital (The Client) When you join Intero Digital, you become part of a collaborative, creative, and growth-minded community of innovators, strategists, and creators working together to push the boundaries of what’s possible in digital marketing. As a full-service digital marketing agency with deep expertise across every major discipline, you won’t just be part of the digital landscape—you’ll help shape it. We are a remote-first company with physical offices in San Diego, CA, Colorado Springs, CO, and Columbus, OH. The Mission (aka The Role) The Account Manager owns the entire client relationship and delivery team engagement, serving as the primary point of contact and strategic link between our team and each client. They deeply understand each client’s business goals and manage overall strategy, solution, and revenue growth across three or more integrated digital marketing service lines, specifically search engine optimization (SEO), generative engine optimization (GEO), paid media, and earned media. A successful candidate will have strong verbal and written communication skills, a client-first mentality, be familiar with common digital marketing practices, and have the ability to translate complex digital marketing performance data into clear, actionable insights. The candidate may be based in any of the following US states: AL, AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA, and WI. Mission Objectives (Essential Functions) - Managing a relationship with the client and all internal and external stakeholders. - Communicating service results, expectations, and milestones to our clients. Including educating and coaching clients on service line processes, service offerings and capabilities, digital marketing best practices, and mutual expectations for a successful partnership. - Discussing and developing integrated strategy between different digital marketing services. - Presenting and assisting with reporting to show return on investment on services. Including managing and independently presenting performance data, analytics, and reporting to clients and internal stakeholders in a clear manner. - Managing and leading client communication. Including but not limited to meetings and addressing client questions or concerns. That can look like leading quarterly business reviews (QBRs), general check-ins, scheduling meetings, and ensuring all deadlines are met following communication touchpoints. - Ability to showcase their knowledge of digital marketing and continue to grow their knowledge in SEO, GEO, paid media, earned media, and other forms of digital marketing practices. - Being an advocate for our clients’ success. - Being comfortable with a fast-paced role, as well as constant learning and growing within the industry, technology advancements, and the position. - Ensuring client communication and updates are passed along to any internal stakeholders and team members. Serving as the first escalation point for client concerns and issues, proactively identifying problems and leading resolution before escalating further up the chain when necessary. - Serving as the primary internal liaison between clients and internal team members, including analysts, strategists, and other departments, ensuring timely communication and thorough documentation of all client-related conversations. - Identifying opportunities for upsells, cross-sells, and ad spend increases, and collaborating with the internal sales team to implement solutions aligned with client goals. - Meeting expectations of a set client workload and client attrition rates of your assigned client roster. - Securing contract renewals at least 30 days before a client’s term end date. - Leading the onboarding and offboarding of clients, points of contact, and subject matter experts in collaboration with other assigned team members. - Ensuring a successful handoff between the Sales and Delivery teams, acting as the bridge that translates pre-sale commitments into a seamless client experience from day one. - Ensure internal work never stalls, deadlines are met, and client work is completed based on contracted services. - Collaborating with sales or leadership on proposals, scope of work changes, pricing, and change orders; presenting to clients as needed and ensuring appropriate internal approvals are secured. - Supporting the finance team as needed with communication and next steps related to overdue invoices. Your Space Suit Specs (Requirements and Qualifications) - Four-year college degree or higher. - 2+ years of experience managing and talking with clients. - 2+ years experience in digital marketing and in a digital marketing agency setting is preferred. Experience within paid search, paid media, SEO, GEO, and earned media is highly desirable. - Solid organizational skills and the ability to self-start. - Strong knowledge of Microsoft Office products. - Strong writing/typing and verbal communication skills. - Interest and practice using AI and automation tools. - Experience working within project management and communication tools such as monday.com and comfortability working within defined standard operating procedures (SOPs) and documentation standards. - Demonstrated ability to manage multiple client accounts simultaneously, prioritize effectively, and meet deadlines in a fast-paced, remote environment. - Collaborative spirit and ability to thrive in an autonomous, remote-first environment. - Curiosity and a drive to innovate. - Excellent written and verbal communication skills. - Creative problem-solving and adaptability in a fast-changing environment. - Strong project management and organization skills. - Strong understanding of digital channels. Bonus Program In addition to base salary, this role is eligible for Intero Digital's quarterly Growth Bonus Program. The program is designed to reward team members who contribute directly to company growth. Bonuses are funded each quarter once company performance surpasses a defined baseline. If targets are met, earnings could range between $1,000 and $5,000. Company Sponsored Benefits At Intero Digital, we believe in taking care of our crew. From stellar healthcare to interstellar growth opportunities, we’ve got you covered! Think of the following benefits as your toolkit for living your best work-life. Full-Time Employee Benefits - 1-Week Winter Break - 13 Paid Holidays - Flexible Paid Time Off - Paid Sick Leave - Paid Parental Leave and Return to Work Program - Paid Jury Duty Leave - Paid Bereavement Leave - Employer Covered Benefits - 100% covered Medical Insurance - 100% covered Long-Term Disability Insurance - 100% covered Life Insurance Policy - Additional Elective Benefits Available - 401(k) Matching after 1 Year of Employment - Dental Insurance - Vision Insurance - Short-Term Disability Insurance - Hospital Indemnity Insurance - Legal Insurance - Pet Insurance Growth and Exploration Benefits - Annual learning and development opportunities. - Quarterly all hand team meetings. - Employee resource groups for collaboration and connection.