Driver Focused. People Driven.
Account Manager – Sales Support
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Account Manager – Sales Support
Stevens Transport
• Communicating with assigned customer base as the single point of contact and build relationships • Working with other internal departments to balance capacity and freight including teams of analysts • Soliciting additional freight opportunities that eliminate empty miles when necessary • Researching and attempting to remedy service issues daily • Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better • Relaying excess load availability to Brokerage and Rail divisions • Reviewing EDI data for accuracy before releasing verifications to the customer • Responsible for close oversight of all internal activities that impact service obligations • Maintaining key carrier performance indicators • Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines • Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.
Job Requirements
- 3+ years of experience in business development, sales, or transportation operations
- Intermediate proficiency in Microsoft Excel functions
- Ability to handle high volumes of inbound/outbound email and understanding capacity and network
- Extremely organized and communicative multiple stop deliveries
- Ability to perform in a deadline-driven environment with rapidly changing priorities
Benefits
- Competitive salary and benefits packages
- Defined career paths and growth opportunities
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