• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity. • Acquire a comprehensive understanding of fraud case management through our fraud detection system. • Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity. • Demonstrate professional and respectful interaction with internal and external customers.

• Selbstständige Themenfindung • Print- und online-gerechte Aufbereitung der Themen in Absprache mit der Redaktion • Berichterstattung über lokale Veranstaltungen und Ereignisse • Einsatz bei aktuellen journalistischen Lagen (z.B. Brände, Polizeieinsätze, Unwetter etc.)

• Lead new client onboarding, ensuring a smooth handover from sales • Own the relationship with the client, acting as their advocate while driving profitable outcomes • Manage renewals, cross-sell, and upsell opportunities to drive NRR • Conduct regular strategic business review meetings to assess customer satisfaction, success metrics, opportunities for further engagement, and overall strategic planning • Lead client-facing projects, coordinating with product, sales, and other teams to ensure milestones are met • Utilize customer data to identify trends, pain points, and opportunities for improvement • Create conditions for clients to lead discussions on these insights during business reviews • Serve as the primary point of contact for clients, ensuring they have the resources and support needed • Work closely with internal teams (sales, marketing, product) to align customer strategies with product roadmaps • Continuously refine and improve the onboarding, support, and retention processes based on feedback and insights.

• Performs tasks requiring the knowledge and skills for a multidisciplinary approach to managing change and transition within a healthcare organizations, programs, and projects • Tasks may include developing plans associated with transition management, implementation of major initiatives, communications associated with major initiatives, risk assessment, and organizational transformation and culture change • Supporting and engaging key stakeholders and senior leaders; including identifying and managing anticipated resistance, integrating change management activities into project plan, and evaluating and ensuring user readiness • Defining and measuring success metrics and monitoring change progress