AIM Academy and the AIM Institute for Learning & Research lead the way in evidence-based strategies for student success.
Relationship Management Specialist
Location
United States
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Relationship Management Specialist
AIM Academy
• Lead new client onboarding, ensuring a smooth handover from sales • Own the relationship with the client, acting as their advocate while driving profitable outcomes • Manage renewals, cross-sell, and upsell opportunities to drive NRR • Conduct regular strategic business review meetings to assess customer satisfaction, success metrics, opportunities for further engagement, and overall strategic planning • Lead client-facing projects, coordinating with product, sales, and other teams to ensure milestones are met • Utilize customer data to identify trends, pain points, and opportunities for improvement • Create conditions for clients to lead discussions on these insights during business reviews • Serve as the primary point of contact for clients, ensuring they have the resources and support needed • Work closely with internal teams (sales, marketing, product) to align customer strategies with product roadmaps • Continuously refine and improve the onboarding, support, and retention processes based on feedback and insights.
Job Requirements
- Bachelor’s degree in Business, Education Administration, or a related field is preferred
- Certification programs in Customer Success Methodology
- Certification programs or course completion in coaching or change management
- Reading Endorsements, Structured Literacy Certifications, or equivalent training is preferred, Science of Reading Subject Matter Expertise
- Experience with CRM platforms (Salesforce), Project Management Tools (Smartsheets), and Learning Management Systems
- A deep understanding of education systems, particularly K-12, and how departments of education operate.
- Minimum 2-5 years of experience in Customer Success Management, preferably in a SaaS environment preferred.
- Proven track record in managing customer relationships, renewals, and upsells for a book of business preferred.
- Project management experience, managing high stakes, high profile projects using PMO systems preferred.
- Strong written and verbal communication skills for engaging with stakeholders
- Skills in collecting and analyzing educational data, creating reports and presentations that align with reporting requirements.
- Adaptability and Problem-Solving based on ever-changing policies and priorities.
Benefits
- We encourage applications from all backgrounds and identities.
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