AIM Academy

• Lead new client onboarding, ensuring a smooth handover from sales • Own the relationship with the client, acting as their advocate while driving profitable outcomes • Manage renewals, cross-sell, and upsell opportunities to drive NRR • Conduct regular strategic business review meetings to assess customer satisfaction, success metrics, opportunities for further engagement, and overall strategic planning • Lead client-facing projects, coordinating with product, sales, and other teams to ensure milestones are met • Utilize customer data to identify trends, pain points, and opportunities for improvement • Create conditions for clients to lead discussions on these insights during business reviews • Serve as the primary point of contact for clients, ensuring they have the resources and support needed • Work closely with internal teams (sales, marketing, product) to align customer strategies with product roadmaps • Continuously refine and improve the onboarding, support, and retention processes based on feedback and insights.