Strengthening Financial Institutions
Fraud Specialist
Location
Iowa + 2 moreAll locations: Iowa | Oklahoma | Tennessee
Posted
1 day ago
Salary
$20 - $24 / hour
Seniority
Senior
Job Description
Fraud Specialist
SHAZAM Network - ITS, Inc.
• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity. • Acquire a comprehensive understanding of fraud case management through our fraud detection system. • Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity. • Demonstrate professional and respectful interaction with internal and external customers.
Job Requirements
- Experience in banking, financial services, or fraud detection is helpful but not required.
- Demonstrated reliability and dependability in a metrics-driven environment.
- Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
- Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
- Experience in using Microsoft Office.
- Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.
Benefits
- Monthly incentive pay, with an annual employee bonus program.
- Pay differential for bilingual individuals.
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Excellent benefits: Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible spending and health savings accounts.
- Life insurance and short- and long-term disability provided at no cost.
- Time away from work – PTO, VTO, paid parental leave, and company holidays.
- Educational assistance.
- Professional Certification Bonus program.
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