• Serve as the primary clinical authority for real-time clinician questions and escalations, with a required 30-minute response time • Support direct patient care, including escalated visits and DEA-required encounters • Review and manage time-sensitive patient cases, laboratory results, and clinical inbox items • Identify patterns, risks, and opportunities for improvement, and share insights with clinical leadership • Participate in Doc of the Day coverage • Fulfill physician collaboration responsibilities as required • Partner with the Medical Director to refine and uphold clinical guidelines, protocols, and best practices • Contribute to clinical quality, education, and safety initiatives • Fulfill state-required collaborating physician duties in designated states

• Conduct research on relevant and current legal topics, particularly in contract law and corporate law. • Collaborate with the legal team to develop reference materials and analyses of industry trends. • Assist in preparing legal documents and publications.

• Provide virtual, 1:1 nutrition counseling to adolescent and/or adult patients with eating disorders and various nutritional concerns or medical conditions (not limited to eating disorders) • Practice within a non-diet, weight-inclusive, culturally responsive care model • Deliver Medical Nutrition Therapy (MNT) and evidence-based interventions aligned with each patient’s needs • Document care clearly and on time using our secure digital platform • Collaborate with therapists, physicians, and other care team members for integrated, patient-led treatment • Contribute to a strong referral network and positive reputation in the community • Participate in team meetings, consult groups, and professional development opportunities • Maintain a private, secure remote workspace with reliable high-speed internet

• Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. • Ability to communicate and prioritize issues surrounding the equipment at each location. • Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. • Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customer's contracted service level agreements (SLA). • Must be empathetic and calm under pressure. • Be able to understand and accurately communicate the situation and level of urgency to the technician or field management. • Work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel – 10%-25% to local CNG and LNG stations. • Other duties as assigned.