Turning sustainability goals into reality with renewable natural gas (RNG) for transportation.
Dispatcher
Location
California
Posted
2 days ago
Salary
$23 - $25 / hour
Seniority
Senior
Job Description
Dispatcher
Clean Energy
• Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. • Ability to communicate and prioritize issues surrounding the equipment at each location. • Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. • Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customer's contracted service level agreements (SLA). • Must be empathetic and calm under pressure. • Be able to understand and accurately communicate the situation and level of urgency to the technician or field management. • Work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel – 10%-25% to local CNG and LNG stations. • Other duties as assigned.
Job Requirements
- College degree and 3 years related experience and/or training; or equivalent combination of education and experience.
- Experience dispatching and an understanding of mechanics and compressor operations.
- Proficient in Microsoft Office applications.
- Previous experience with dispatching, field service or maintenance management systems is a plus.
- Strong typing skills (at least 45-50 wpm).
Benefits
- 401K
- Medical
- Dental
- Vision
- Life
- AD&D and more.
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