• Execute Roadmaps: Autonomously manage multiple parallel roadmaps, balancing strategic speed with tight daily execution. • Optimize Operations: Build and manage enablement systems, content repositories, and reporting to ensure trainer consistency. • Scale Onboarding & Advancement: Own the onboarding experience for new Trainers, reducing ramp time and ensuring consistent readiness across geographies. • Lead Product Change: Translate product updates into communications that drive customer adoption. • Drive Efficient Training Development: Build scalable coaching and development systems that equip frontline leaders to consistently coach, certify, and develop Trainers.

• Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries. • Build and maintain API based connections and data syncs, create technical runbooks and incident response guides. • Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance. • Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs. • Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness. • Establish data quality rules, reconciliation checks, and documentation for audit and compliance. • Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts. • Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts. • Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests. • Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues. • Translate business requirements from Learning, GTM, and leadership into scalable technical solutions. • Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides.

• Design, deliver and evolve learning solutions that build critical capabilities, strengthen leadership effectiveness, and directly support business priorities • Support the end‑to‑end execution of learning initiatives, from needs analysis through delivery and evaluation • Coordinate and deliver learning experiences (virtual and/or in‑person), ensuring strong participant experience • Manage learning logistics and operations (communications, scheduling, LMS setup, tracking)

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