Forbes Travel Guide

• Build, configure, and maintain Salesforce-integrated forms and workflows, including platforms such as Titan, to support lead capture, operational processes, and partner interactions • Manage and test integrations between Salesforce and external platforms, ensuring accurate data flow and reliable system connectivity • Configure and maintain webhooks, middleware integrations, and automation workflows using platforms such as Workato • Support the implementation and optimization of digital experience platforms connected to Salesforce, ensuring seamless user experiences and clean data capture • Maintain Salesforce data hygiene by monitoring incoming data from forms and integrations, identifying duplicates or inconsistencies, and supporting processes that ensure accurate and reliable CRM data • Perform integration testing, troubleshooting and QA to validate form submissions, API connections, and downstream automation • Collaborate with marketing, operations, and technology teams to ensure integrations align with business requirements • Monitor integration performance, identify issues proactively, and implement improvements to enhance system reliability • Maintain documentation for integrations, workflows, and system dependencies to support operational continuity

• Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries. • Build and maintain API based connections and data syncs, create technical runbooks and incident response guides. • Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance. • Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs. • Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness. • Establish data quality rules, reconciliation checks, and documentation for audit and compliance. • Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts. • Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts. • Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests. • Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues. • Translate business requirements from Learning, GTM, and leadership into scalable technical solutions. • Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides.