• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations. • Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency. • Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity. • Escalate issues thoughtfully to L2 or engineering teams with detailed technical context. • Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience. • Contribute to internal and external documentation, FAQs, and partner troubleshooting guides.

• Serve as the primary point of contact for assigned client accounts • Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Have a deep understanding of the energy and refined fuels sector • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Identify cross-selling and upselling opportunities to expand account value • Conduct regular business reviews with clients to uncover unmet needs • Collaborate closely with sales, marketing, and product teams to optimize client offerings • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback

• Develop and execute national growth strategies to establish and expand a network of cabinetry customers. • Identify and pursue new business opportunities across target markets. • Present and promote Kanak’s cabinetry solutions to prospective clients and partners. • Build and nurture long-term relationships with architects, dealers,and distributors. • Collaborate with internal teams to ensure seamless order processing, timely delivery, and exceptional customer satisfaction. • Provide market insights on trends, pricing, and competitor activity to inform strategic decisions. • Represent Kanak at trade shows, industry events, and networking opportunities.

• You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. • You will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. • You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever.