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Technical Services Engineer I – Partnerships

Location

United States

Posted

93 days ago

Salary

$72K - $82.8K / year

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

Technical Services Engineer I – Partnerships

Root Insurance Agency

• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations. • Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency. • Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity. • Escalate issues thoughtfully to L2 or engineering teams with detailed technical context. • Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience. • Contribute to internal and external documentation, FAQs, and partner troubleshooting guides.

Job Requirements

  • Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools.
  • Strong communication skills with both technical and non-technical audiences.
  • Curiosity about Root’s telematics and insurance products, and a desire to understand how partners power customer acquisition.
  • Comfort working in fast-paced, cross-functional environments.
  • Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Benefits

  • Work where it works best
  • Remote-friendly

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