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Technical Services Engineer I – Partnerships
Location
United States
Posted
93 days ago
Salary
$72K - $82.8K / year
Seniority
Mid Level
Job Description
Technical Services Engineer I – Partnerships
Root Insurance Agency
• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations. • Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency. • Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity. • Escalate issues thoughtfully to L2 or engineering teams with detailed technical context. • Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience. • Contribute to internal and external documentation, FAQs, and partner troubleshooting guides.
Job Requirements
- Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools.
- Strong communication skills with both technical and non-technical audiences.
- Curiosity about Root’s telematics and insurance products, and a desire to understand how partners power customer acquisition.
- Comfort working in fast-paced, cross-functional environments.
- Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Benefits
- Work where it works best
- Remote-friendly
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