• Review incoming audio, video or subtitle material, assess quality and prepare a detailed report. • Subject outgoing material to a final functional test and quality check of all video and audio content. • Verify content directly on VoD platforms for accuracy. • Document all technical and content-related anomalies of a media production according to specifications. • Perform work in our studio or remotely from home, depending on production demands. • Flexible scheduling and adjustment of quality checks to fit personal calendars.

• Serve as the initial point of contact for patients and caregivers • Build rapport and establish trusting relationships with patients and families • Make outbound calls to educate patients about Sylvan Health programs and assist with enrollment; schedule telehealth initial and follow-up visits with Registered Dietitians • Support patients with questions related to scheduling, telehealth visits, and general insurance concepts • Send follow-up communications through phone calls, SMS, email, and patient portal messaging • Provide timely support for inbound patient communications, including appointment adjustments and visit transfers • Deliver exceptional customer service and empathy during every patient interaction • Collaborate closely with Registered Dietitians and other care team members • Document patient interactions accurately within EMR and CRM systems • Resolve patient and caregiver questions professionally and efficiently • Navigate multiple systems and workflows simultaneously in a detail-oriented manner

• Collaborate closely with the Director and leasing team to drive the full leasing lifecycle • Champion leasing excellence by applying strategic expertise, guiding confident decision making, and fostering urgency to optimize team performance and conversion outcomes • Identify opportunities to streamline processes and improve conversion, speed, and customer satisfaction • Guide junior leasing agents by offering mentorship, sharing best practices, and providing support as needed • Handle difficult leasing situations with tact and professionalism • Manage leads and lease opportunities, utilizing CRM tools • Maintain accurate records of leasing activity and contribute to data driven decisions to improve performance • Take on additional responsibilities and special projects as needed

• Create clear, impactful visualizations of data, including reports and dashboards • Ensure the absolute accuracy and reliability of all built data products • Partner with the AVA Product Director to build master dashboards and visualizations • Query Viamo data to answer specific questions about the performance of AVA • Map and analyze the end-to-end user journey within AVA • Translate complex data architectures and statistical findings into clear insights and recommendations • Guide the product team to plan metrics definitions and recommend approaches