Title: Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Location: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.  Remote Full-time Job Description: At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.  Benefits & Perks:  Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment  401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities  Position Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Location USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD How You'll Create Possibilities As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!  We offer a base rate of $17.85/hour+ incentives based on your quality scores - paid weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.  After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.  Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.  Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.          Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.  Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.  Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our Team Position Requirements - Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form - High School Diploma or GED - Minimum of 1-year Call-Center experience - Minimum of 2-years Escalated Customer Service experience - Ability to communicate effectively in English is a requirement - Excellent written & verbal skills - Moderate to advanced computer skills; navigating multiple online applications  - Exceptional organizational skills; ability to effectively multi-task - Ability to handle high-volume calls while simultaneously handling multiple online applications - Previous experience working from home (preferred) Soft Skills  - Passion for helping customers and problem-solving - Flexible with the ability to take direction from management yet work independently to achieve goals - Active listening skills and the ability to ask questions  - Conflict resolution skills; negotiation skills; and time management skills - Flexibility being the ability to adapt to change. Critical thinking skills  - Desire to work in a team environment towards common goals - Ability to remain calm and show empathy while handling challenging customer concerns  Requirements for Remote Work Environment - Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. - A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues - Internet Speed Requirements:  - Ping 50 Mbps or lower - Download 50 Mbps or higher - Upload 15 Mbps or higher Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

• Troubleshoot complex support issues involving proprietary case management systems and related technologies. • Serve as the primary escalation point for advanced customer support issues. • Monitor support queue health and case movement to ensure contractual service level agreements are met. • Coordinate workload distribution and prioritize support activities across the team. • Facilitate daily support operations and assist with coverage planning. • Lead and facilitate daily Support Scrum meetings, ensuring team members communicate priorities, blockers, escalations, and progress toward support objectives. • Serve as the primary Customer Support representative and point of contact during Support Triage meetings. • Coordinate follow-up actions resulting from Support Triage discussions and ensure appropriate ownership and accountability. • Monitor team capacity and make recommendations regarding work assignment and prioritization to maintain service level commitments. • Lead customer meetings and internal discussions requiring advanced product or technical expertise. • Identify trends, recurring issues, and opportunities for process improvement. • Provide day-to-day leadership and guidance to Customer Support Specialists. • Mentor and coach team members on technical skills, customer service practices, and case management. • Conduct peer reviews and quality assurance reviews of support cases. • Assist with onboarding and training of new support staff. • Identify training opportunities and coordinate knowledge-sharing activities. • Support employee development by providing feedback and recommendations to department leadership. • Serve as a resource for team members requiring assistance with complex cases. • Develop and maintain support procedures and best practices. • Recommend improvements to support workflows, tools, and customer communication processes. • Collaborate with all Alliance teams to improve customer outcomes. • Assist in the development and delivery of support training initiatives. • Identify and communicate customer-impacting issues proactively. • Serve as the primary point of contact for the Support Script Approval Process. • Review, coordinate, and track approval of support scripts, customer communication templates, and related support content to ensure consistency, accuracy, and adherence to organizational standards. • Assist HR and Department Heads to review resumes, conduct interviews, and assess candidates for their skills and alignment with team goals. • Coordinate with Department Heads on performance reviews for team members, providing constructive feedback and guidance for professional development. • Document performance concerns, initiate corrective actions and work closely with HR to implement disciplinary measures when necessary. • Review and process time-off requests, considering team workload and staffing requirements. • Coordinate daily team activities and provide work direction and guidance. • Assist with onboarding and training activities. • Make recommendations regarding process improvements and staffing needs.

Role Description Role purpose: to onboard, train and support our panellists! You will support panellists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol. This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French. This is a full time role (40 hours per week) which includes working: - 4 days between Monday to Friday: starting at 8h30am French time or finishing at 7pm French time to cover the opening hours (8h30am to 7pm). The day off cannot be the same as the other person we are hiring. - Saturday from 9am French time to 1pm French time with those hours being part of your standard weekly total. Key Tasks: - Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc. - Onboarding (Training) new Panellists - Responsible for replacement of Panellists when there are dropouts from the panel - Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns - Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel - Communicate importance of engagement and the need for active participation - Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team thereby enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding - Communicate and be in touch with the Recruitment Project Manager daily - Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest - Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates - Checking first month scans and addressing quality concerns - Training panellist on rewards program - Face to Face In field recruitment when required - Hand over panellist to permanent PME after payment of first rewards - Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment Qualifications - Experience with CATi / Helpdesk Team - Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc) - Good management of digital platforms / HTML and open to learning new programs (GPM) - Good interpersonal Skills - Self motivated and can self-manage - Professional proficiency in English & fluent in French - Ability to speak a vernacular language is a plus - Excellent written and verbal communication skills to effectively communicate with diverse audiences. - Ability to build and maintain strong relationships with key onshore stakeholders Reasonable Adjustments Worldpanel by Numerator is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Description We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels. - Answering customer inquiries via phone, chat, email, and SMS - Assisting customers with purchase-related questions and order support - Following up on pending inquiries and unresolved customer interactions - Accurately documenting customer interactions and updates - Providing friendly, professional, and solution-focused support - Building positive customer relationships through clear communication Qualifications - Previous customer service experience - Previous call center experience - Strong English communication skills, both written and verbal - Excellent grammar, spelling, and punctuation - Comfortable multitasking across systems and tabs - Basic computer proficiency, including typing, copy/paste, and navigation skills - Minimum typing speed of 30+ WPM - Positive attitude with strong problem-solving skills - Reliable and professional work ethic Requirements - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Benefits - $5.50 USD per hour - Paid weekly in arrears - Independent Contractor position - Paid training Company Description This is a fully remote opportunity. Candidates must be fluent in English. Applications and resumes must be submitted in English. Only candidates based in Mexico will be considered for this position. To ensure fairness and consistency, all applicants must complete every stage of the hiring process, which includes: - Resume Review - Prescreen Questionnaire Review - One-Way Video Interview Please note: - This is an English-speaking role that requires strong written and verbal English communication skills. - All resumes must be submitted in English to be considered for the position. - Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. - Incomplete applications may automatically be removed from consideration.