Role Description Are you passionate about customer-focused role handling end-to-end order support in a healthcare/medical device environment? You’ll manage inbound queries, verify insurance and benefits, coordinate orders and shipments, and ensure accurate documentation for reimbursement. - Manage inbound queries and verify insurance and benefits. - Coordinate orders and shipments. - Ensure accurate documentation for reimbursement. - Deliver empathetic customer support and help drive revenue by ensuring coverage and authorizations are in place. The Customer Care Specialist is responsible for providing excellent customer service, responding to customer inquiries, and assisting with benefits investigation. - Provide customers with coverage options, reimbursement processing, order placement, shipping status, warranty, and general concerns. - Maintain strong communication between customers, physicians, healthcare, and insurance providers. - Follow standardized workflows as defined by the organization. - Ensure a positive customer interaction and correct documentation for revenue collection. Qualifications - Associates degree or equivalent combination of education and experience; Bachelor's preferred. - Minimum 1-3 years of call center, reimbursement, healthcare-related customer service experience. - Pharmacy technician license/experience is required. - Knowledge of medical device reimbursement from a manufacturer or DME perspective is ideal. - Call center/customer service experience required. - Knowledge of managed care industry is preferred. - Knowledge of diabetes and experience supporting customers with diabetes is preferred. - Bilingual skills a plus. - Experience with Salesforce CRM is preferred. Requirements - Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts. - Request and collect updated documentation, prior authorizations, order entry, and coordinate shipment of products to customers. - Maintain a thorough understanding of products offered by Insulet and explain them to customers. - Understand Insulet channeling and processing requirements for all covered products. - Answer phone inquiries and resolve customer service issues in a timely and empathetic manner. - Document all interactions and calls into the customer database and maintain compliance with HIPAA and other regulations. - Maintain satisfactory call and order counts as defined by management. - Provide frequent feedback and suggestions for continuous process improvement. - Calculate and document cost share amounts for potential customers. - Collaborate with other commercial teams to ensure proactive communication of potential customer’s order status. - Assist customers with the Omnipod orders via pharmacy and/or with Insulet directly. - Effectively communicate to customers what is needed to fill a pharmacy order. - Perform other duties as assigned. Benefits - Innovative work environment focused on simplifying life for people with diabetes. - Opportunity to be part of a performance-driven team. - Shared values that guide hiring and team dynamics. Company Description Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. - The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. - Offers a simple, wearable design with up to three days of non-stop insulin delivery. - Omnipod 5 Automated Insulin Delivery System integrates with a continuous glucose monitor. - Tailors Omnipod technology for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Role Description As a Business Support Specialist, you will be responsible for providing administrative and operational support to our clients. You will work closely with our sales, marketing, and customer service teams to ensure the smooth running of our business operations. - Provide administrative support to the sales and marketing teams, including data entry, scheduling appointments, and managing calendars - Assist with the onboarding process for new clients, ensuring all necessary information is collected and entered accurately into our systems - Respond to customer inquiries and provide exceptional customer service - Collaborate with team members to optimize processes and improve efficiency - Prepare and maintain reports, spreadsheets, and other documents as needed - Conduct market research and assist with the development of marketing strategies - Handle confidential information with discretion and professionalism Qualifications - Bachelor's degree in Business Administration or a related field - 2+ years of experience in a similar role - Strong organizational and time-management skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office and other relevant software - Ability to work independently and as part of a team - Strong attention to detail and accuracy Benefits - Competitive salary - Flexible working hours - Opportunity to work from home Company Description Paydex Technologies is a rapidly growing technology company that provides innovative solutions to businesses of all sizes.

• Provide front-line customer support via live chat and email • Assist customers with platform-related inquiries and troubleshoot basic issues • Document interactions and collaborate with internal teams to ensure timely and accurate support • Escalate tickets that require deeper investigation to the appropriate internal team member • Perform ad hoc duties as assigned

Role Description Working the 2nd Shift hours of 10:00 AM-6:30 PM ET, the Sr. Customer Technical Support Specialist is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing Hematology/Urinalysis customer base in a 24/7 support environment. This position will work one weekend day and rotating holidays. This position reports to the Urinalysis Supervisor, is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. In this role, you will have the opportunity to: - Provide advanced commercial knowledge and experience to internal and external customers. - Independently resolve complex and routine issues while mentoring and providing peer assistance for routine troubleshooting. - Distinguish between hardware, reagent, and software issues to resolve customer’s issues over the phone or dispatch appropriate resources. Qualifications - Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry. - 3+ years of lab or field experience required. - Ability to clearly articulate and provide directions over the phone or via email. Requirements - Previous troubleshooting experience on electromechanical instrumentation. - Previous experience in a medical technology call center, or experience in medical laboratory. - Experience in a Customer Service environment. Benefits - Comprehensive, competitive benefit programs including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Hourly range for this role is $33.00-$40.00 an hour. - This job is also eligible for bonus/incentive pay.